Senior Technical Operations Specialist

5 days ago


Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full time

About the Role

Aristocrat Technologies India P/L is seeking a highly skilled Senior Technical Operations Specialist to join our team. As a Shift Team Lead, you will be responsible for the local support operation of a shift team, ensuring 24x7 proactive monitoring and support of the live and staging infrastructure.

Key Responsibilities

  • Investigate and react to any live issues that occur.
  • Prepare and execute periodic releases both infrastructure and software.
  • Act as an escalation point for issues flagged through customer channels.
  • Partake in the design and improvement of processes and activities related to the role.
  • Handle service requests, incident problems, and change requests in line with ITIL v4 best practice.

Requirements

  • Proven experience in a technical support / Shift Team Lead operational role.
  • All-round, with broad scope technology knowledge, specifically Linux.
  • Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
  • A working knowledge of monitoring tools, both event management and metrics.
  • Good problem-solving method and approach.
  • Evidence of accountability and ownership when managing incidents.
  • Ability to analyse logs and troubleshoot issues.
  • Excellent attention to detail and organisational skills.

What We're Looking For

A Bachelor's Degree in Computer Science, Engineering, or a related field, or its equivalent.



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