Senior Technical Operations Specialist
5 days ago
About the Role
Aristocrat Technologies India P/L is seeking a highly skilled Senior Technical Operations Specialist to join our team. As a Shift Team Lead, you will be responsible for the local support operation of a shift team, ensuring 24x7 proactive monitoring and support of the live and staging infrastructure.
Key Responsibilities
- Investigate and react to any live issues that occur.
- Prepare and execute periodic releases both infrastructure and software.
- Act as an escalation point for issues flagged through customer channels.
- Partake in the design and improvement of processes and activities related to the role.
- Handle service requests, incident problems, and change requests in line with ITIL v4 best practice.
Requirements
- Proven experience in a technical support / Shift Team Lead operational role.
- All-round, with broad scope technology knowledge, specifically Linux.
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
- A working knowledge of monitoring tools, both event management and metrics.
- Good problem-solving method and approach.
- Evidence of accountability and ownership when managing incidents.
- Ability to analyse logs and troubleshoot issues.
- Excellent attention to detail and organisational skills.
What We're Looking For
A Bachelor's Degree in Computer Science, Engineering, or a related field, or its equivalent.
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