Senior Technical Support Specialist

6 days ago

Noida, Uttar Pradesh, India NTT DATA Full time

Job Description

Req ID: 300693

NTT DATA is a trusted global innovator of business and technology services striving to hire exceptional, innovative, and passionate individuals who want to grow with the company. If you want to be part of an inclusive, adaptable, and forward-thinking organization, you may find this opportunity suitable.

Currently, we are seeking a Senior Technical Support Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). This role involves providing L2 technical guidance.

Key requirements include:

  • Minimum 2-3 years of relevant experience in a technical support role & 12 months on the current grade
  • Working knowledge of Operating Systems such as Windows 7 & 10
  • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
  • Working knowledge of MS Office suite & Skype for business
  • Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Detailed roles and responsibilities include:

  • The Senior Technical Support Specialist is responsible for performing diagnostics, resolving problems, and implementing corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
  • Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
  • Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
  • Route / reassign calls to other levels of support, as required if miss-assignment occurs
  • Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
  • Update the ITSM Tool fields upon successful resolution of the Incident
  • Utilize Provider's remote tool to enable remote takeover sessions
  • Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User's system is accessible
  • Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
  • Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
  • Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Technical Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Albireo Recruiters Full time

    Join Albireo Recruiters as a Technical Support Specialist We are expanding our team with a Senior Technical Support Specialist role. The ideal candidate should have a strong background in Desktop Support and International Technical Support experience. This job requires exceptional communication skills and the ability to work in a fast-paced environment. If...

  • Senior Technical Support Specialist

    4 days ago

    Noida, Uttar Pradesh, India ION Full time

    About the Role:As a Senior Technical Support Specialist at ION Corporates, you will be the primary point of contact for clients reporting application-related issues and defects involving our enterprise software in the Financial and Commodity sectors. Your significant responsibility will be managing complex client cases, performing full case lifecycle...

  • Technical Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Infogain Full time

    Job Title: Technical Support SpecialistJob Summary:At Infogain, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, resolving issues, and ensuring a high level of customer satisfaction.Responsibilities:Provide technical...

  • Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Renovision Automation Services Pvt. Ltd Full time

    Job Title: Technical Support SpecialistWe are seeking a dedicated and experienced Technical Support Specialist to provide exceptional technical support to our end-users. As a Technical Support Specialist, you will be responsible for resolving a wide range of technical issues related to hardware, software, and network connectivity.Key...

  • Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Wings Inc Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Technical Support Specialist to join our support team. As a Technical Support Specialist, you will be the first point of contact for our customers, providing essential assistance for technical issues related to our software product.Key ResponsibilitiesProvide technical assistance to customers...

  • Senior IT Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Senior IT Support SpecialistJob Summary:We are seeking a highly skilled Senior IT Support Specialist to join our team at NTT DATA. As a key member of our IT support team, you will be responsible for providing timely and effective technical support to our customers, ensuring their satisfaction and minimal disruption to business operations.Key...

  • Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at NTT DATA Services. As a Technical Support Specialist, you will be responsible for providing technical guidance and support to our clients through various communication channels.Key Responsibilities:Provide L1 technical support and guidance to clients through phone, email,...

  • Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at NTT DATA Services. As a Technical Support Specialist, you will be responsible for providing technical guidance and support to our clients.Key Responsibilities:Provide L1 technical guidance in activities associated with identification,...

  • Technical Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Rockwell Automation Full time

    Position SummaryThe Technical Support Specialist will provide technical assistance to customers in resolving application and product issues related to automation systems. This will enable customers to maintain or improve their automation systems.This role requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer...

  • Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India BrandMuscle Full time

    At Brandmuscle, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. Key Responsibilities:Provide technical support to clients via phone, email, or chatTroubleshoot and resolve technical issues in a timely and...

  • Technical Support Specialist

    4 days ago

    Noida, Uttar Pradesh, India OS Mgmt Consulting Services Full time

    Job Summary: We are seeking a Technical Support Specialist to provide exceptional customer service and technical support to our clients.Main Responsibilities:- Respond to inbound requests from channels in prescribed service levels.- Determine, review criticality and prioritize resolution of issues.- Resolve cases and support Lead Software Support...

  • Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India RestoLabs Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at RestoLabs. As a key member of our support team, you will be responsible for providing high-quality technical support to our clients.Key Responsibilities:Provide 2nd and 3rd-level technical support to clients via phone, email, or chat.Take ownership of customer issues,...

  • Technical Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job DescriptionAt MyOperator, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for the onboarding of WABA clients, ensuring they have a verified Facebook presence. You will also be responsible for following up with clients until the activation process is completed, as...

  • Senior Technical Solutions Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Qlik Full time

    About the RoleJob Title: Senior Technical Solutions SpecialistLocation: Delhi, IndiaWe are looking for a highly skilled Senior Technical Solutions Specialist to join our Presales team in Delhi, India. As a Senior Technical Solutions Specialist, you will be responsible for demonstrating ownership of technical relationships and sales cycles, technically...

  • Senior Technical Specialist

    1 week ago

    Noida, Uttar Pradesh, India R1 RCM Full time

    Role Summary:We are seeking a highly skilled Senior Technical Specialist to join our team at R1 RCM. As a Senior Technical Specialist, you will be responsible for managing access and identity management operations within our organization. You will work closely with our IT team to ensure seamless access to our applications and systems.Key...

  • Technical Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India ICCS Full time

    Job SummaryICCS is seeking a skilled Desktop Support professional to join our team. As a Desktop Support specialist, you will be responsible for resolving system malfunctions, providing technical information, and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesInstallation, configuration, and troubleshooting of desktop systems and...

  • Technical Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India BrandMuscle Full time

    At Brandmuscle, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. Key Responsibilities:• Provide timely and effective technical support to our clients via phone, email, or chat.• Troubleshoot complex technical...

  • Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India SDLC Corp Full time

    Job Title: System Support SpecialistAt SDLC Corp, we are seeking a highly skilled System Support Specialist to join our team. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our Retail ORBIT- software for our retail clients.Responsibilities:Provide direct client support for all end users, ensuring timely...

  • Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Summary:We are seeking a Technical Support Specialist to join our team in Noida, Uttar Pradesh, India. The successful candidate will provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Key Responsibilities:Provide technical support to customers via phone,...

  • Senior Technical Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India MNR Solutions Full time

    Job Title: L3 Senior Technical Support EngineerJob Summary:We are seeking a highly skilled L3 Senior Technical Support Engineer to join our team at MNR Solutions. As a key member of our support team, you will provide advanced technical support for complex issues related to software products, ensuring customer satisfaction and contributing to the overall...