Technical Support Specialist
3 weeks ago
Job Summary
ICCS is seeking a skilled Desktop Support professional to join our team. As a Desktop Support specialist, you will be responsible for resolving system malfunctions, providing technical information, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities
- Installation, configuration, and troubleshooting of desktop systems and software
- Providing technical assistance and support to employees
- Troubleshooting and resolving technical issues in a timely and efficient manner
- Monitoring and updating the internal ticketing system for assigned tickets and locations
- Providing end-to-end support for operating system installations, upgrades, and troubleshooting enterprise applications
Requirements
- Bachelor's degree in IT, Hardware, or Network Engineering
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
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