Technical Support Specialist
3 days ago
Job Title: Tech Support
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at OS Mgmt Consulting Services. The ideal candidate will provide exceptional customer support, responding to inbound requests in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person
- Determine criticality and prioritize resolution of issues
- Resolve cases and support Lead Software Support Analysts
- Engage in knowledge management by creating and using materials
- Guide clients to use self-help resources
- Follow MRI Software and Global Client Support policies and procedures
- Offer direct customer service and technical support
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong technical skills and knowledge of software applications
- Ability to work independently and as part of a team
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