Technical Support Specialist

3 days ago


Noida, Uttar Pradesh, India OS Mgmt Consulting Services Full time

Job Title: Tech Support

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at OS Mgmt Consulting Services. The ideal candidate will provide exceptional customer support, responding to inbound requests in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Determine criticality and prioritize resolution of issues
  • Resolve cases and support Lead Software Support Analysts
  • Engage in knowledge management by creating and using materials
  • Guide clients to use self-help resources
  • Follow MRI Software and Global Client Support policies and procedures
  • Offer direct customer service and technical support

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical skills and knowledge of software applications
  • Ability to work independently and as part of a team


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