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Technical Support Specialist
2 months ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and ensuring seamless customer experience.
Responsibilities- Respond to customer requests via phone, email, and chat support platforms
- Troubleshoot and resolve technical issues with end-user devices and peripherals
- Provide on-call support for after-hours technical issues
- Collaborate with cross-functional teams to resolve escalated issues
- Develop and maintain knowledge articles and support processes
- 6-12 months of experience in technical support or related field
- Exceptional written and verbal communication skills
- Ability to multitask and work under pressure
- Excellent interpersonal and problem-solving skills
- Experience with ITIL framework and Windows/Mac OS/Google Suite preferred
- Competitive salary range: ₹40,000 - ₹60,000 per month
- Opportunities for growth and professional development
- A dynamic and supportive work environment
- Flexible working hours and remote work options
Tech Mahindra is a leading provider of digital transformation, consulting, and business process outsourcing services. We empower organizations to achieve their goals through innovative technology solutions and expert guidance.
