Technical Support Specialist

3 days ago


Noida, Uttar Pradesh, India Tata Consultancy Services Full time
About TATA Consultancy Services

Tata Consultancy Services (TCS) is a leading IT services company that has been helping businesses grow and succeed for over five decades.

We provide a wide range of services including consulting, digital transformation, business process outsourcing, and infrastructure management to our clients across various industries.

Job Overview

This role requires an experienced professional to join our team as a Technical Support Specialist in Noida. As a key member of our support team, you will be responsible for providing technical assistance to our customers via phone, chat, or email.

The ideal candidate should have strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • First Point of Contact: You will serve as the primary point of contact for customers seeking technical assistance.
  • Technical Troubleshooting: Perform remote troubleshooting using diagnostic techniques and pertinent questions to resolve customer issues.
  • Walkthroughs: Assist customers through the problem-solving process, ensuring they understand the steps taken to resolve their issue.
  • Issue Escalation: Direct unresolved issues to the next level of support personnel for further assistance.
  • Documentation: Record events, problems, and their resolutions in logs for future reference.
  • Follow-up: Update customer status and information as necessary.
Requirements
  • Experience: 2 to 8 years in a similar role.
  • Education: Diploma/Graduation/PG degree from a recognized institution.
  • Skills: Strong problem-solving skills, excellent communication abilities, and proficiency in IT software and hardware.
Benefits

As a Technical Support Specialist at TCS, you can expect a competitive salary, opportunities for growth and development, and a collaborative work environment.

Estimated Salary

Rupees 600,000 - Rupees 1,200,000 per annum based on experience and qualifications.



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