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Technical Support Specialist
2 months ago
At Tata Consultancy Services, we are seeking a skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will provide high-quality technical assistance to our customers via phone, chat, or email.
About the Role:
We are looking for an individual with 2-3 years of experience in a related field, such as Help Desk Technician or customer support. You should have a good understanding of computer systems, mobile devices, and other tech products. Strong problem-solving abilities, communication skills, and patience are essential to succeed in this role.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, chat, or email
- Perform remote troubleshooting using diagnostic techniques and pertinent questions
- Walk customers through the problem-solving process and provide accurate information on IT products or services
- Record events and problems and their resolution in logs and follow up with customers to ensure satisfaction
Requirements:
- 2-3 years of experience in a related field
- Good understanding of computer systems, mobile devices, and other tech products
- Strong problem-solving abilities and communication skills
- Ability to work in a fast-paced environment and meet deadlines
What We Offer:
- Competitive salary: $60,000 - $80,000 per annum
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Why Choose Us?
Tata Consultancy Services is a leading global consulting and technology services company. We offer a unique opportunity to work with a diverse range of clients and technologies, while developing your skills and expertise. Our company culture values innovation, teamwork, and customer satisfaction.
