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Axtria - Ingenious Insights is a global provider of cloud software and data analytics to the Life Sciences industry.
We empower life sciences companies to transform their product commercialization journey, drive sales growth, and improve healthcare outcomes for patients. Our mission is to positively impact millions of patients worldwide by providing innovative technology solutions.
Job DescriptionSalary:$120,000 - $180,000 per year (based on location and experience)
We are seeking an experienced Technical Support Specialist to join our rapidly growing global team. As a key member of our IT operations team, you will play a vital role in ensuring the smooth operation of our systems and services.
Responsibilities:
- Support service requests and incidents related to IT operations (Axtria Now)
- Daily health checks, incident monitoring, incident reports, and management
- Laptop imaging with standard applications and AD attribute updating as per Empower Record
- O365 Management, Zoho remote management, and inventory maintenance
- Participation in internal and external SOC2 audits, EY incident review, and action
- Creation of user accounts with standard app access and licenses
- Laptop reimaging as per standard laptop hardening guidelines
- VDI setup, asset collection, and wiping remotely
- Taking backups based on request and license removal
- Poly VC devices management and support
- IT service desk/ticketing (P1/P2/P3/P4) and continuous enhancement of knowledge and skills
Requirements:
- Proficient knowledge of Windows, Mac operating systems, iOS, Android, and Windows mobiles
- Working knowledge of MDM (VMware Workspace One/Intune) and basic network information security guidelines
- BE/BTech/BCA/MCA degree and Microsoft Certified certification (good to have)
- 5-7 years of experience in a similar role
