Technical Support Specialist
2 days ago
Company Overview
Tata Consultancy Services is a leading global IT consulting and business solutions organization.
Estimated Salary:$60,000 - $80,000 per year
Job Description
We are seeking a Technical Support Specialist to provide technical assistance and support related to computer systems, hardware, or software.
Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone, chat, or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Walking the customer through the problem-solving process.
- Directing unresolved issues to the next level of support personnel.
- Providing accurate information on IT products or services.
- Responding to email messages for customers seeking help.
- Recording events and problems and their resolution in logs.
- Following up and updating customer status and information.
- Passing on any feedback or suggestions from customers to the appropriate internal team.
- Identifying and suggesting possible improvements to procedures.
- Installing, modifying, and repairing computer hardware and software.
- Determining the best solution based on the issue and details provided by customers.
Required Skills and Qualifications
- 2-3 years of experience as a Help Desk Technician or other customer support role.
- Good understanding of computer systems, mobile devices, and other tech products.
- Strong problem-solving abilities with the ability to diagnose and resolve basic technical issues.
- Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
Benefits
As a Technical Support Specialist at Tata Consultancy Services, you will have access to ongoing training and development opportunities, a comprehensive benefits package, and a dynamic work environment.
Others
Please note that this job description is not an exhaustive list of responsibilities. The successful candidate will be required to adapt to changing priorities and requirements as needed.
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