Technical Support Specialist
1 week ago
We are seeking a skilled Technical Support Specialist to join our team in Noida, Uttar Pradesh, India. This is an excellent opportunity for individuals who want to grow with a leading global innovator of business and technology services.
Job DescriptionThe successful candidate will be responsible for performing diagnostics, resolving problems, and implementing corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk.
Key Responsibilities:- Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users.
- Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required.
- Route / reassign calls to other levels of support, as required if miss-assignment occurs.
The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
Requirements and QualificationsTo be successful in this role, you will need:
- A minimum of 1-3 years of relevant experience in a technical support role & 12 months on the current grade.
- Working Knowledge of Operating Systems such as Windows 7 & 10.
- Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications.
- Working knowledge of MS Office suite & Skype for business.
- Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
We are one of the leading providers of digital and AI infrastructure in the world. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.
We are an equal opportunity employer and welcome diverse candidates from various backgrounds. If you're passionate about delivering exceptional customer experiences and have the necessary technical skills, we encourage you to apply for this exciting opportunity.
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