IT Support Specialist

4 days ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

Job Summary:

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We are seeking a skilled IT Support Specialist to join our team in Noida, Uttar Pradesh, India. The successful candidate will provide technical expertise to resolve complex user issues related to hardware, software, networks, and peripherals.

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About the Role:

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The IT Support Specialist will be responsible for managing customer interactions, recording reported issues, and dispatching orders to support groups for problem resolution. Additionally, the candidate will advise users on IT policies, capabilities, limitations, and provide quick response to ensure maximum uptime of all users.

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Key Responsibilities:

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  • Manage customer interactions and records reported issues in the IT Service Management system.">
  • Identify issues, apply fixes, and investigate root causes using internal instructions.">
  • Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and email.">
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance.">
  • Participate in a supportive role by acting as a liaison between customers and departments within the organization to ensure that all online system problems are resolved in an accurate and timely manner.">
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Requirements:

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  • Ideal university education, preferably technical degree or Microsoft certifications.">
  • Awareness of Microsoft Operating Systems local and hybrid administration and Microsoft Office family applications.">
  • Experience of providing hybrid IT support is an advantage.">
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.">
  • Excellent communication and customer service skills.">
  • Fluency in English language.">
  • Flexibility to work shifts if required.">
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Estimated Salary:

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Rupees 7.5 Lakh to Rupees 10 Lakh per annum (approximately USD $9,500 to USD $13,000), based on experience and qualifications.

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About NTT DATA Services:

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NTT DATA Services is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success.

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Benefits:

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  • Competitive salary and benefits package.">
  • Diverse and inclusive work environment.">
  • Opportunities for professional growth and development.">
  • Hybrid working arrangement (office and remote).">
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EEO Statement:

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NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.


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