IT Support Specialist
2 weeks ago
At Escalent, we're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing front-line support for our products and services. This will include managing support requests, implementing changes, working on projects, and handling problems. You will be the first point of contact for our customers and will be responsible for resolving their issues in a timely and professional manner.
Some of your key responsibilities will include:
• Providing technical support to customers via phone, email, and chat
• Managing support requests and resolving issues in a timely and professional manner
• Collaborating with cross-functional teams to resolve complex technical issues
• Implementing changes and deploying upgrades to our systems
• Monitoring issues to establish the root cause
• Handling Service Requests within the SLA target and to the requirement of the customer
• Act as the team specialist for at least one of the areas of IT support / products
• Escalating issues to Service Management and 3rd line support as appropriate
• Performing related duties as assigned or requested
Some of the key qualities we're looking for in a candidate include:
• Strong technical skills and knowledge of IT systems and technologies
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and ability to think critically
Note: 5+ years of experience required in the similar field.
To learn more about our company culture and values, please visit our Careers and Culture page: https://escalent.co/careers-and-culture/
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