Technical Support Specialist

3 days ago


Noida, Uttar Pradesh, India OS Mgmt Consulting Services Full time

Company Overview

OS Mgmt Consulting Services is a leading provider of technology solutions, dedicated to delivering exceptional support and services to our clients.

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and resolving issues related to software and hardware systems.

Job Description

This role involves:

  • Responding to inbound requests from channels in a prescribed service level
  • Determining and reviewing criticality, and prioritizing resolution of issues
  • Resolving cases and supporting Lead Software Support Analysts
  • Engaging in knowledge management by creating and using materials
  • Guiding clients to use self-help resources
  • FOLLOWING MRI SOFTWARE AND GLOBAL CLIENT SUPPORT POLICIES AND PROCEDURES
  • OFFERING DIRECT CUSTOMER SERVICE AND TECHNICAL SUPPORT TO USERS THROUGH PHONE, EMAIL, AND IN-PERSON
  • SUPPORTING CLIENTS TO ANSWER QUERIES, LOCATE INFORMATION, AND REVIEW TECHNICAL REQUIREMENTS
  • RECORDING CUSTOMER CHANGE REQUESTS AND TECHNICAL REQUIREMENTS
  • MANAGING PRODUCT HELP DESK AND CAPTURING USER INTERACTIONS
  • RECORDING ISSUES AND SOLUTIONS TO TROUBLESHOOT GUIDES
  • Presenting to end-users for training purposes
  • CREATING APPLICATION TRAINING MANUALS AND CLASSROOM TRAINING MATERIALS
  • SUPPORTING NEW PERSONNEL IN SOFTWARE, PROGRAMS, AND OPERATIONAL INSTRUCTIONS

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills
  • Strong technical knowledge and ability to learn new systems
  • Able to work in a fast-paced environment with multiple priorities
  • Ability to document and share knowledge with others

Benefits

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, as well as additional benefits such as comprehensive training programs, opportunities for professional growth and development, and a dynamic work environment.



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