Technical Support Specialist with Global Exposure

2 weeks ago


Noida, Uttar Pradesh, India Coforge Full time

Job Title: Technical Support Specialist with Global Exposure

Estimated Salary: ₹8,50,000 - ₹12,00,000 per annum

Location: Greater Noida

Work Schedule: Hybrid

We at Coforge are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for troubleshooting and resolving issues faced by clients on our SaaS application.

Main Responsibilities:

  • Troubleshoot complex technical issues and identify solutions to ensure minimum downtime.
  • Collaborate with the development team to resolve defects and improve overall system performance.
  • Provide timely communication to clients regarding issue resolution and progress.
  • Maintain accurate records of all interactions and issues resolved.

Key Skills:

  • Strong knowledge of ITSM tools and software applications.
  • Excellent problem-solving skills with attention to detail.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Effective communication and interpersonal skills.

Candidate Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Minimum 2-3 years of experience in technical support or a related field.
  • Proficiency in SQL and log analysis.
  • Familiarity with Splunk and other monitoring tools.

Why Choose Us?

  • Opportunity to work with a global client base.
  • Challenging and dynamic work environment.
  • Competitive salary and benefits package.


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