Technical Support Specialist with Global Exposure
2 weeks ago
Job Title: Technical Support Specialist with Global Exposure
Estimated Salary: ₹8,50,000 - ₹12,00,000 per annum
Location: Greater Noida
Work Schedule: Hybrid
We at Coforge are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for troubleshooting and resolving issues faced by clients on our SaaS application.
Main Responsibilities:
- Troubleshoot complex technical issues and identify solutions to ensure minimum downtime.
- Collaborate with the development team to resolve defects and improve overall system performance.
- Provide timely communication to clients regarding issue resolution and progress.
- Maintain accurate records of all interactions and issues resolved.
Key Skills:
- Strong knowledge of ITSM tools and software applications.
- Excellent problem-solving skills with attention to detail.
- Ability to work in a fast-paced environment with multiple priorities.
- Effective communication and interpersonal skills.
Candidate Requirements:
- Bachelor's degree in Computer Science or related field.
- Minimum 2-3 years of experience in technical support or a related field.
- Proficiency in SQL and log analysis.
- Familiarity with Splunk and other monitoring tools.
Why Choose Us?
- Opportunity to work with a global client base.
- Challenging and dynamic work environment.
- Competitive salary and benefits package.
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