Technical Support Specialist
1 month ago
Job Summary
We are seeking a Technical Support Specialist to join our team in Noida, Uttar Pradesh, India. The successful candidate will be responsible for resolving incidents and problems associated with end-user devices and software.
Key Responsibilities
- Contact end-users via phone to schedule remote sessions and coordinate with onsite assistance as required.
- Route or reassign calls to other levels of support if necessary.
- Work with Level 2 and 3 Support staff and onsite vendors to resolve problems and service requests.
- Update ITSM tool fields upon successful resolution of incidents.
- Utilize remote tools to enable remote takeover sessions and manage desktop system software.
- Escalate repeat issues to the appropriate service organization for root cause analysis and resolution.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
Equal Opportunities Employer
NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
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