Senior Technical Operations Engineer
4 weeks ago
At Aristocrat Technologies India P/L, we are seeking a highly skilled and experienced Senior Technical Operations Engineer to join our NOC team. As a key member of our shift team, you will be responsible for the local support operation of our online gaming platform, ensuring its optimal performance and availability 24/7.
Key Responsibilities:- Proactive monitoring and support of the live and staging infrastructure
- Investigate and react to any live issues that occur
- Prepare and execute periodic releases both infrastructure and software
- Act as an escalation point for issues flagged through customer channels
- Partake in the design and improvement of processes and activities related to the role
- Handle service requests, incident problems, and change requests in line with ITIL v4 best practice
- Proven experience in a technical support / shift team lead operational role
- All-round, with broad scope technology knowledge, specifically Linux
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders
- A working knowledge of monitoring tools, both event management and metrics
- Good problem-solving method and approach
- Evidence of accountability and ownership when managing incidents
- Ability to analyze logs and troubleshoot issues
- Excellent attention to detail and organizational skills
- Docker/Kubernetes experience
- Virtualization - Open Stack, VMWare
- Cloud Platform experience - Google GKE, Amazon EKS
- Experience with code repositories GitHub/GitLab
- Experience with CI/CD pipelines
- Experience with DNS/HTTPS certificates
- Experience with orchestration tools Ansible and Ansible Tower
- Experience with event workflow ticketing systems, for example Zendesk/Jira
A Bachelor's Degree in Computer Science, Engineering, or a related field, or its equivalent.
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Senior Technical Operations Engineer
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Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full timeJob Summary We are seeking a highly skilled Senior Technical Operations Engineer to join our team at Aristocrat Technologies India P/L. As a Shift Team Lead, you will be responsible for the local support operation of a shift team, ensuring the smooth operation of our Online Gaming platform. Key Responsibilities Proactive monitoring and support of the live...
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