Senior Technical Operations Engineer

4 weeks ago


Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full time
Job Title: Senior Technical Operations Engineer

At Aristocrat Technologies India P/L, we are seeking a highly skilled and experienced Senior Technical Operations Engineer to join our NOC team. As a key member of our shift team, you will be responsible for the local support operation of our online gaming platform, ensuring its optimal performance and availability 24/7.

Key Responsibilities:
  • Proactive monitoring and support of the live and staging infrastructure
  • Investigate and react to any live issues that occur
  • Prepare and execute periodic releases both infrastructure and software
  • Act as an escalation point for issues flagged through customer channels
  • Partake in the design and improvement of processes and activities related to the role
  • Handle service requests, incident problems, and change requests in line with ITIL v4 best practice
Requirements:
  • Proven experience in a technical support / shift team lead operational role
  • All-round, with broad scope technology knowledge, specifically Linux
  • Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders
  • A working knowledge of monitoring tools, both event management and metrics
  • Good problem-solving method and approach
  • Evidence of accountability and ownership when managing incidents
  • Ability to analyze logs and troubleshoot issues
  • Excellent attention to detail and organizational skills
  • Docker/Kubernetes experience
  • Virtualization - Open Stack, VMWare
  • Cloud Platform experience - Google GKE, Amazon EKS
  • Experience with code repositories GitHub/GitLab
  • Experience with CI/CD pipelines
  • Experience with DNS/HTTPS certificates
  • Experience with orchestration tools Ansible and Ansible Tower
  • Experience with event workflow ticketing systems, for example Zendesk/Jira
What We're Looking For:

A Bachelor's Degree in Computer Science, Engineering, or a related field, or its equivalent.



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