Senior Operations Engineer
4 weeks ago
Job Summary
Aristocrat Technologies India P/L is seeking a highly skilled Senior Operations Engineer to join our team. As a key member of our NOC team, you will be responsible for administering our Online Gaming platform, ensuring its optimum performance and availability on a 24x7 basis.
Key Responsibilities
- Proactive monitoring and support of the live and staging infrastructure
- Investigate and react to any live issues that occur
- Prepare and execute periodic releases both infrastructure and software
- Act as an escalation point for issues flagged through customer channels
- Partake in the design and improvement of processes and activities related to the role
- Handle service requests, incident problems and change requests in line with ITIL v4 best practice
Requirements
- 6 years experience in a technical support / operational role
- All-round, with broad scope technology knowledge, specifically Linux
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders
- A working knowledge of monitoring tools, both event management and metrics
- Good problem-solving method and approach
- Evidence of accountability and ownership when managing incidents
- Ability to analyse logs and troubleshoot issues
- Excellent attention to detail and organisational skills
- Docker/Kubenetes experience
- Virtualisation – Open Stack, VMWare
- Cloud Platform experience – Google GK, Amazon EKS
- Experience with code repositories GitHub/GitLab
- Experience with CI/CD pipelines
- Experience with DNS/HTTPS certificates
- Experience with orchestration tools Ansible and Ansible Tower
- Experience with event workflow ticketing systems, for example Zendesk / Jira
What We're Looking For
A Bachelor's Degree in Computer Science, Engineering or related field, or its equivalent.
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