Senior Technical Operations Analyst

1 week ago


Noida, Uttar Pradesh, India Ameriprise Financial Full time

Job Summary

As a Senior Technical Operations Analyst at Ameriprise India LLP, you will play a critical role in providing end-to-end production support for the Insurance and Annuities Application's Distributed systems. Your primary responsibility will be to identify and resolve incidents arising in these systems, ensuring quick restoration of service degradation and minimal business impact.

Key Responsibilities

  • Respond to incidents and work to identify proactive incident circumvention
  • Support the Batch Operations that occur nightly for Distributed systems
  • Work on a rotation basis during the day and night Operations shift to support both night batches and the day time Operations work alternatively
  • Identify and recommend performance enhancements/improvements for applications
  • Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends/holidays
  • Work towards continuous Service improvements on our Standard Operating procedures, finding automation opportunities wherever possible

Required Qualifications

  • Bachelor's degree in Computer Science, MIS, or related equivalent experience considered
  • 4-7 years of broad technical experience with proven expertise in most of the following areas: TWS/Workload schedulers, SQL Server, Operating Systems (Windows/Linux/Unix), JAVA/.NET/XML, Middleware
  • 4-7 years of experience working with ServiceNow and monitoring tools (Dynatrace, SiteScope)
  • Experience in Production support, Proactive incident management, and Batch monitoring
  • Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management related activities should be component of candidate's responsibilities
  • Should have driven some process changes, automation initiatives to reduce manual efforts
  • Must have knowledge on Software Development Lifecycle and the different phases involved in Application Development

Preferred Qualifications

  • ITIL certification
  • Insurance and Annuities knowledge will be highly preferred
  • Knowledge of Mainframe/Vantage systems will be an added advantage
  • Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa
  • Excellent problem-solving skills in multiple functional infrastructure/application areas
  • Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues
  • Proven experience creating, championing, and maintaining processes, procedures and policies
  • Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment


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