Senior Technical Operations Analyst
22 hours ago
As a Technical Operations Support Specialist at Ameriprise India LLP, you will play a vital role in ensuring the smooth operation of our Distributed systems. Your primary responsibility will be to provide end-to-end production support, identifying and resolving incidents promptly to minimize business impact. You will work closely with the Operations team to support Batch Operations, respond to incidents, and implement proactive measures to prevent future issues. Your expertise in TWS/Workload schedulers, SQL Server, Operating Systems, and Middleware will be invaluable in this role. Additionally, you will collaborate with the team to improve ServiceNow and monitoring tools, ensuring seamless integration and optimal performance. If you have a strong background in Production support, Proactive incident management, and Batch monitoring, along with experience in IT environments governed by ITIL framework, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide end-to-end production support and resolve incidents promptly
- Support Batch Operations and implement proactive measures to prevent future issues
- Collaborate with the Operations team to improve ServiceNow and monitoring tools
- Maintain knowledge of TWS/Workload schedulers, SQL Server, Operating Systems, and Middleware
- Work closely with the team to improve ServiceNow and monitoring tools
Required Qualifications:
- Bachelor's degree in Computer Science, MIS, or related equivalent experience
- 4-7 years of broad technical experience with expertise in TWS/Workload schedulers, SQL Server, Operating Systems, and Middleware
- 4-7 years of experience working with ServiceNow and monitoring tools
- Experience in Production support, Proactive incident management, and Batch monitoring
- ITIL framework knowledge and experience
Preferred Qualifications:
- ITIL certification
- Insurance and Annuities knowledge
- Knowledge of Mainframe/Vantage systems
- Strong written and verbal communication skills
- Excellent problem-solving skills
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