Customer Support Specialist

16 hours ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

About the Role

We are currently seeking a Customer Support Specialist to join our team in Noida, Uttar Pradesh, India. This is an exciting opportunity for individuals who want to grow with a forward-thinking organization.

Job Summary

This role involves providing high-quality customer support services and acting as an escalation point for less experienced colleagues. You will be responsible for identifying, prioritizing, and resolving problems using processes and instructions.

Main Responsibilities:

  • Liaise between customers and departments within the organization to ensure that all online system problems are resolved in an accurate and timely manner.
  • Participate in quality analysis on agreed aspects and provide technical guidance in activities associated with problem-solving.
  • Develop and maintain knowledge of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications.
  • Collaborate with teams to ensure effective communication and resolution of customer issues.
  • Act as a coach and mentor for less experienced colleagues.

Requirements:

To be successful in this role, you should have:

  • A university education, preferably in a technical field or hold Microsoft certifications.
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications.
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage.
  • Excellent communication and customer service skills.
  • Fluency in English language.
  • Flexibility to work shifts if required.

Benefits:

We offer a competitive salary, benefits package, and opportunities for growth and development. Our company culture values diversity, inclusivity, and employee well-being.

About NTT DATA Services

NTT DATA Services is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Salary Range:

The estimated annual salary for this role is ₹550,000 - ₹800,000 based on location and experience.



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