Service Delivery Operations Specialist
2 days ago
The Service Delivery Operations Specialist role at HCLTech involves managing effective communications with internal and external customers. This includes resolving problems/issues efficiently, providing timely responses, and working closely with sales and delivery partners to support reporting requirements.
Key Responsibilities- Contract Management: Ensure effective shared mailbox management, provide necessary support for contract change management, and maintain a positive work atmosphere by acting and communicating in a manner that promotes cooperation.
- Liaise between customer and X-Supply Chain and logistics teams: Maintain a clear understanding of delivery SOP, support the account team to attain expected revenue and margin performance, and develop custom client reporting based on defined account strategy.
- Asset Management: Provide asset management support through ownership and management of different systems, document actions, communicate status, and acknowledge those items brought to closure.
This is an excellent opportunity for individuals who enjoy complex problem-solving and process improvement. As a Service Delivery Operations Specialist at HCLTech, you will contribute to ensuring smooth operations and driving business growth.
We offer competitive compensation, including an estimated salary range of $70,000 - $90,000 per annum, commensurate with experience. The ideal candidate will have 5-7 years of relevant experience in service delivery operations or a related field. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
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