Customer Support Specialist
1 week ago
We are seeking a highly skilled Customer Support Specialist to join our team at 7sky Technovation Pvt. Ltd., a leading provider of innovative ERP solutions. The ideal candidate will possess strong communication skills, a problem-solving attitude, and a passion for delivering exceptional customer experiences.
Key Responsibilities- Customer Assistance: Respond to customer inquiries via various channels in a courteous and professional manner, ensuring timely and accurate information delivery.
- Issue Resolution: Identify and resolve customer issues, complaints, or concerns promptly, guaranteeing customer satisfaction with the resolution.
- Product Knowledge: Maintain in-depth understanding of company products, services, policies, and procedures to provide accurate information.
- Customer Feedback: Gather customer feedback and submit recommendations to management to enhance the service experience.
- Documentation: Log and maintain accurate records of customer interactions, transactions, and inquiries using the company's CRM system.
- Collaboration: Work closely with other teams, including sales and technical support, to ensure seamless customer interactions.
- Education: A high school diploma or equivalent is required; a degree in business or a related field is an added advantage.
- Experience: Previous experience in customer service or related roles is preferred.
- Communication: Excellent verbal and written communication skills with a clear and friendly tone.
- Problem-Solving: Strong analytical and troubleshooting abilities.
- Technical Skills: Proficiency in Microsoft Office Suite; experience with CRM software is a plus.
- Attention to Detail: Ability to accurately document customer interactions and process information.
The estimated annual salary for this position is ₹350,000 - ₹450,000 based on the location (Noida Sec 135) and industry standards.
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