Customer Service Account Specialist

3 weeks ago


Noida, Uttar Pradesh, India Lumen Technologies Full time
About the Role

We are currently seeking exceptional talent with experience in international voice process and chat, having work experience in Tier 1 companies. As a Customer Service Account Specialist, you will be responsible for providing exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers.

This position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customer's communication, technology, and entertainment needs.

Minimum Qualifications:
  • 3+ years of experience in a customer-facing or sales environment, experience handling inbound/outbound calls, working with US processes.
  • Exemplary oral and written communications/comprehension skills in English.
  • Background in a customer-focused or problem-solving environment.
  • Promoting and selling products and services to customers.
  • Ability to work independently without direct onsite supervision.
  • Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
  • Strong customer focus, problem-solving skills, and time management skills.
  • Experience in complaint handling and resolution.
  • Ability to meet and exceed monthly performance targets.
  • Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products.
  • Minimum typing speed 35+ WPM.
Interview/Selection Process:
  • Candidates will undergo an online speech x assessment.
  • One technical round (could be online or face-to-face).
  • One Hiring Manager round (could be online or face-to-face).
  • One HR round.
Benefits:
  • Lumen offers competitive compensation, benefits, and ongoing training to support your professional development.
  • A salary range of $45,000-$60,000 per annum.
  • Opportunity to work alongside industry professionals and gain valuable experience in the telecommunications industry.

  • Account Executive

    2 weeks ago


    Noida, Uttar Pradesh, India AAFT Full time

    Company Overview: At AAFT, we are dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch services that meet and exceed our customers' expectations.Estimated Salary: ₹ 2,50,000 - ₹ 3,00,000 per annumJob Description: We are seeking a dynamic Account Executive - Customer Service Specialist to join our...


  • Noida, Uttar Pradesh, India TERiX Computer Service Full time

    Customer Account Manager - OperationsTERiX Computer Service is looking for a seasoned Customer Account Manager to lead our operations team. The successful candidate will be responsible for managing end-to-end operational/payment processes for customer accounts, ensuring seamless contract activation, efficient Pre-AMC management, and effective escalation...


  • Noida, Uttar Pradesh, India TERiX Computer Service Full time

    About the RoleTerix Computer Service is seeking a Customer Account Director to lead our customer account management team. As a key member of our team, you will be responsible for overseeing end-to-end operational and payment responsibilities for customer accounts. Your expertise in process management, escalation handling, and report generation will enable us...


  • Noida, Uttar Pradesh, India TERiX Computer Service Full time

    We are seeking an experienced professional to fill the role of Senior Operations Manager at TERiX Computer Service. As a key member of our team, you will be responsible for overseeing customer accounts and ensuring seamless day-to-day operations.Key ResponsibilitiesOperational Management: Handle end-to-end operational and payment responsibility for customer...


  • Noida, Uttar Pradesh, India TERiX Computer Service Full time

    About the Role:We are looking for an experienced Customer Account Manager - Operational Excellence to join our team at TERiX Computer Service. This role is responsible for managing customer accounts and ensuring operational excellence.The ideal candidate will have excellent communication, interpersonal, and organizational skills, as well as superb leadership...


  • Noida, Uttar Pradesh, India Aadvi Infrastructure Full time

    Job Title: Customer Relationship Manager - Account Growth SpecialistJoining Aadvi Infrastructure as a Customer Relationship Manager - Account Growth Specialist, you will play a pivotal role in forging and nurturing lasting relationships with clients. This position involves ensuring customer satisfaction, loyalty, and repeat business.Main...

  • Operations Manager

    4 weeks ago


    Noida, Uttar Pradesh, India TERiX Computer Service Full time

    Job Description:We are seeking a highly skilled Operations Manager - Payment Specialist to join our team at TERiX Computer Service in Sunnyvale, California. This role is responsible for managing end-to-end operational and payment responsibilities for customer accounts.The ideal candidate will have excellent communication, interpersonal, and organizational...


  • Noida, Uttar Pradesh, India Forest Essentials Full time

    About the RoleWe are seeking a highly skilled Customer Service Operations Specialist to join our team at Forest Essentials.Job SummaryThe ideal candidate will be responsible for managing and operating our India CRM process, handling customer queries via multiple channels, and working closely with internal functions to resolve issues.Key...


  • Noida, Uttar Pradesh, India Ravel Virtual Assistants Full time

    Ravel Virtual Assistants Private Limited is seeking highly skilled Customer Service Experience Specialists to join our team in Noida, India.Job OverviewThis role focuses on providing top-tier support to international customers via email and chat, with occasional voice support as needed.You will be responsible for delivering exceptional customer experiences...


  • Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Company Overview:">CLOUD ANALOGY CRM SPECIALIST LIMITED is a forward-thinking organization that leverages innovative cloud-based solutions to drive business growth.">Job Title:">Cloud Systems Integration Specialist">Estimated Salary:">$120,000 - $180,000 per annum">Job Description:">We are seeking an experienced Salesforce Developer to join our team as a...


  • Noida, Uttar Pradesh, India DMI Finance Full time

    Job Summary: Account Growth SpecialistAbout the Role:We are seeking a highly motivated Account Growth Specialist to join our team at DMI Finance. As a key member of our sales team, you will be responsible for cultivating and enhancing existing customer relationships, identifying opportunities for upselling and cross-selling, and consistently achieving...


  • Noida, Uttar Pradesh, India TERiX Computer Service Full time

    About TerixTerix Computer Service is a leading provider of innovative hardware and software maintenance services to over 1,000 customers worldwide. Our focus is on delivering customized solutions to various industries, including public sector, manufacturing, high-tech, aerospace, telecom, banking/finance, and chemical/pharmaceutical sectors.We are looking...


  • Noida, Uttar Pradesh, India MBSAP Group Full time

    We are seeking a skilled Client Engagement Specialist to join our team at MBSAP Group. This exciting opportunity is for a highly motivated individual who is passionate about customer service and sales.As a Client Engagement Specialist, you will be responsible for engaging with clients through outbound calls, handling inbound customer inquiries, and...


  • Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    We are seeking an experienced Salesforce Developer to join our team at Cloud Analogy CRM Specialist Limited. With a strong background in OmniStudio components and Salesforce platform development, you will design and deploy industry-specific Salesforce solutions.The ideal candidate will possess extensive knowledge in JavaScript, Java, Apex, and modern...


  • Noida, Uttar Pradesh, India Enkel Full time

    Job DescriptionEnkel is revolutionizing accounting services by architecting the future of tech-driven financial solutions. As a leader in this transformation, you will drive top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations.With our mission to empower clients with cutting-edge accounting solutions,...


  • Noida, Uttar Pradesh, India Classplus Full time

    About Us:We are a pioneering B2B Ed-Tech startup based out of Noida, India. We empower educators and content creators to seamlessly transition online by providing them with a platform that offers live classes, storage solutions, transaction features, content monetization, and much more – all in one super app.Our vision is to help educators and content...


  • Noida, Uttar Pradesh, India WTF Gyms Full time

    Job DescriptionWe are seeking a highly motivated and proactive Customer Care Executive to join our team at WTF Gyms. The ideal candidate will be responsible for addressing member queries, resolving issues, enhancing customer satisfaction, and contributing to revenue growth through effective communication and service.Key Responsibilities:Customer Query...


  • Noida, Uttar Pradesh, India Uneecops Technologies Ltd. Full time

    At Uneecops Technologies Ltd., we are seeking a highly skilled Customer Engagement Specialist to join our team. This role is perfect for individuals who thrive in building strong relationships with clients and delivering exceptional service.The primary goal of this position is to foster long-term partnerships with our business clients by providing...


  • Noida, Uttar Pradesh, India DMI Finance Full time

    Role OverviewWe are seeking a Key Account Growth Specialist to join our team at DMI Finance. This is an exciting opportunity for a seasoned sales professional to drive growth in our Emerging Business vertical and build strong relationships with our customers.About the RoleThe ideal candidate will have a proven track record of success in key account...


  • Noida, Uttar Pradesh, India EPIC Investment Partners Full time

    Job DescriptionWe are seeking a highly skilled Financial Management Specialist to join our team at EPIC Investment Partners. The ideal candidate will have excellent knowledge of accounting and financial management principles, with experience in managing daily operations and meeting strict deadlines.The successful candidate will be responsible for processing...