Customer Service Account Specialist
3 weeks ago
We are currently seeking exceptional talent with experience in international voice process and chat, having work experience in Tier 1 companies. As a Customer Service Account Specialist, you will be responsible for providing exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers.
This position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customer's communication, technology, and entertainment needs.
Minimum Qualifications:- 3+ years of experience in a customer-facing or sales environment, experience handling inbound/outbound calls, working with US processes.
- Exemplary oral and written communications/comprehension skills in English.
- Background in a customer-focused or problem-solving environment.
- Promoting and selling products and services to customers.
- Ability to work independently without direct onsite supervision.
- Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
- Strong customer focus, problem-solving skills, and time management skills.
- Experience in complaint handling and resolution.
- Ability to meet and exceed monthly performance targets.
- Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products.
- Minimum typing speed 35+ WPM.
- Candidates will undergo an online speech x assessment.
- One technical round (could be online or face-to-face).
- One Hiring Manager round (could be online or face-to-face).
- One HR round.
- Lumen offers competitive compensation, benefits, and ongoing training to support your professional development.
- A salary range of $45,000-$60,000 per annum.
- Opportunity to work alongside industry professionals and gain valuable experience in the telecommunications industry.
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