Customer Relationship Manager
1 week ago
Job Title: Customer Relationship Manager - Account Growth Specialist
Joining Aadvi Infrastructure as a Customer Relationship Manager - Account Growth Specialist, you will play a pivotal role in forging and nurturing lasting relationships with clients. This position involves ensuring customer satisfaction, loyalty, and repeat business.
Main Responsibilities:
- Create and maintain strong bonds with clients to guarantee complete satisfaction and encourage future transactions.
- Proactively address customer concerns, manage expectations, and efficiently resolve any issues that may arise.
- Support customers throughout the purchasing process, including addressing concerns related to pricing, contracts, timelines, and legal documentation.
- Maintain accurate and up-to-date data on CRM software for issuance of demand letters, payment receipts, sales MIS, etc.
- Provide exceptional post-sale support by addressing customer queries, concerns, and requests related to project progress, delivery timelines, and after-sales services.
Requirements:
- A minimum of 10 years of experience in customer relationship management or a similar role within the real estate industry, focusing on customer success and service excellence.
- Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field. A Master's degree is highly valued.
- Exceptional communication, negotiation, and interpersonal skills.
- An excellent command over both Hindi and English languages.
- A high level of empathy, patience, and professionalism when dealing with clients.
- Proficiency in CRM software and MS Office Suite (Word, Excel, PowerPoint) is mandatory.
Salary Details:
The estimated annual salary for this role ranges from ₹800,000 to ₹1,200,000 based on local market standards and considering the location of Noida Sector 136. This figure may vary based on individual performance, experience, and other factors.
How to Apply:
If you are a motivated and experienced professional looking to make a meaningful impact in the real estate industry, please submit your updated resume highlighting your qualifications and suitability for this role to the hiring team at hr@aadviinfra.com or via a professional network.
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