Client Relationship Management Expert

3 weeks ago


Noida, Uttar Pradesh, India HouseEazy Full time

HouseEazy is seeking a skilled Client Relationship Management Expert to join our team in Noida.

About the Role:

We are looking for a seasoned professional to manage end-to-end customer relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

  • Timely closure of agreements for buyers and sellers, coordinating entire documentation till registry.
  • Effective coordination with bankers, channel partners, internal teams, and other departments.
  • Strategize and achieve collection targets.
  • Monitor grievances and escalations received from customers.
  • Provide timely, accurate, and satisfactory solutions to each query.

Key Responsibilities:

  • Manage customer relationships, ensuring high levels of satisfaction and retention.
  • Develop and implement effective strategies to achieve collection targets.
  • Collaborate with cross-functional teams to resolve customer queries and issues.
  • Analyze customer feedback to identify areas for improvement.
  • Maintain accurate records of customer interactions and resolutions.

Requirements:

  • Bachelor's degree with minimum 3+ years of relevant experience.
  • Proven experience in client relationship management, particularly in real estate industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to handle customer inquiries effectively.
  • Familiarity with CRM software and tools.
  • Results-driven with customer-centric mindset.

Preferred Candidate Profile:

  • Ambitious and results-oriented individual with passion for delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and CRM software.

Salary Estimate:

The estimated salary for this role in Noida is ₹800,000 - ₹1,200,000 per annum, depending on experience.



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