Customer Relationship Manager
1 week ago
We're looking for an experienced Customer Success Manager to drive customer satisfaction, retention, and growth at Mirchi.
**Job Overview**
Mirchi is a dynamic company seeking an exceptional professional to lead our customer success initiatives. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, building strong relationships, and driving business growth.
**Key Responsibilities**
- Customer Interaction
- Handle customer complaints and inquiries across various channels such as email, chat, app stores, and social media.
- Provide tailored solutions and a personal touch to customers' concerns through phone calls when required.
- Ensure a positive and professional experience for every customer interaction.
- Problem Resolution
- Analyze and resolve customer issues promptly, ensuring timely and effective resolutions.
- Elevate complex or unresolved issues to the relevant teams and follow up until closure.
- Process Management
- Maintain accurate records of customer interactions and feedback.
- Document and refine customer service processes to enhance quality and efficiency.
- Team Support
- Assist the team in daily challenges, supporting them in resolving inquiries and complaints.
- Share insights and suggestions to improve service quality and team performance.
- Suggest features requests from users to the Product/Tech team.
- Multitasking
- Manage multiple tasks and customer interactions simultaneously while maintaining a high level of accuracy and professionalism.
- Adapt to shifting priorities and manage workloads effectively in a fast-paced environment.
**Required Skills and Qualifications**
- Education
- Bachelor's degree in any stream.
- Experience
- 3-5 years of experience in customer service roles, including handling phone-based customer interactions.
- Skills
- Strong verbal and written communication skills.
- Proficiency in using customer service tools.
- Ability to handle difficult customers with patience and professionalism.
- Excellent problem-solving and organizational abilities.
- Flexibility to switch between different tasks and communication channels, including phone calls.
**Compensation and Benefits**
We offer a competitive salary of $85,000 - $110,000 per year, depending on your experience. This figure takes into account the location and industry standards.
-
Customer Relationship Management Specialist
2 weeks ago
Noida, Uttar Pradesh, India Shridhar LifeSchool Full timeJob OverviewWe are seeking a skilled Customer Relationship Management Specialist to join our team at Shridhar LifeSchool. This is a full-time remote position that involves managing customer relationships, implementing CRM strategies, analyzing client data, and improving operational efficiency.
-
Senior Customer Relationship Manager
2 weeks ago
Noida, Uttar Pradesh, India Myoperator Full timeAbout the JobMyOperator is looking for a Cross-Functional Team Lead to oversee the success of our customers. As a senior member of our customer-facing team, you will lead a team of professionals who build and maintain strong relationships with our customers.The successful candidate will have a strong background in customer service and leadership, with a...
-
Customer Relationship Strategist
1 week ago
Noida, Uttar Pradesh, India Aadvi Infrastructure Full timeAadvi Infrastructure is a leading real estate development company with a strong presence in residential and commercial projects across the region. We take pride in building lasting relationships with our customers and are dedicated to providing exceptional service throughout the customer journey.The Customer Relationship Strategist will play a key role in...
-
Customer Relationship Management Director
4 weeks ago
Noida, Uttar Pradesh, India ICCS Full timeJob OverviewWe are seeking a seasoned Customer Relationship Management Director to join our team at ICCS. The successful candidate will have extensive experience in managing operations, client relations, or business development within the domestic BPO industry.ResponsibilitiesEnsure satisfaction of existing clients through after-sales care and feedback...
-
Customer Relationship Manager
1 week ago
Noida, Uttar Pradesh, India Aadvi Infrastructure Full timeJob Title: Customer Relationship Manager - Account Growth SpecialistJoining Aadvi Infrastructure as a Customer Relationship Manager - Account Growth Specialist, you will play a pivotal role in forging and nurturing lasting relationships with clients. This position involves ensuring customer satisfaction, loyalty, and repeat business.Main...
-
Customer Relationship Manager
1 month ago
Noida, Uttar Pradesh, India ScaleneWorks Full timeJoin ScaleneWorks as a seasoned Customer Relationship Manager to lead our site teams in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for driving end-to-end customer journeys and ensuring timely resolution of customer issues.Key Responsibilities:Financial ManagementDevelop and distribute...
-
Customer Relationship Development Specialist
2 weeks ago
Noida, Uttar Pradesh, India GEDU Global Education Full timeJob SummaryThe Customer Relationship Development Specialist is responsible for promoting and selling university programs to potential students, responding to inquiries, and identifying suitable programs to meet their goals.About GEDU Global EducationGEDU Global Education is a leading education provider that offers a range of programs to students from around...
-
Customer Relationship Development Specialist
1 month ago
Noida, Uttar Pradesh, India VIBRANT STAFFING SOLUTIONS PVT LTD Full timeJob TitleRelationship ManagementAbout the JobWe are seeking a skilled Relationship Management professional to join our team at Vibrant Staffing Solutions Pvt Ltd. The successful candidate will be responsible for acquiring quality clients, generating cross-sell revenue through financial planning, and promoting focus products.Key ResponsibilitiesAquire...
-
Senior Partner, Relationship Manager
1 month ago
Noida, Uttar Pradesh, India Axis Bank Full timeThe Senior Partner, Relationship Manager, at Axis Bank, is responsible for managing high-value customer relationships and providing wealth management advisory solutions. This senior role involves creating and executing plans to acquire new-to-bank customers and leveraging networks to access prospective clients.Key ResponsibilitiesCreate and execute...
-
Unit Relationship Manager
1 month ago
Noida, Uttar Pradesh, India Axis Bank Full timeJob Title: Unit Relationship ManagerWe are seeking a highly skilled and experienced Unit Relationship Manager to join our team at Axis Bank in Noida.About the Role:The successful candidate will be responsible for managing relationships with key customers, identifying business opportunities, and driving sales growth. Responsibilities:Develop and maintain...
-
Client Relationship Management Expert
1 week ago
Noida, Uttar Pradesh, India HouseEazy Full timeHouseEazy is seeking a skilled Client Relationship Management Expert to join our team in Noida.About the Role:We are looking for a seasoned professional to manage end-to-end customer relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.Timely closure of agreements for buyers and sellers, coordinating...
-
Customer Relationship Banking Specialist
4 weeks ago
Noida, Uttar Pradesh, India Axis Bank Full timeJob DescriptionAxis Bank is seeking a skilled Cross-Sell and Customer Service Expert to join our team in the Axis Virtual Centre. As a key member of our sales team, you will be responsible for providing exceptional customer service and generating revenue through effective cross-selling strategies.Key Responsibilities Achieve monthly revenue targets by...
-
Insurance Relationship Manager
4 weeks ago
Noida, Uttar Pradesh, India Trustline Full timeAbout the Company: At Trustline, we are dedicated to providing exceptional insurance solutions to our clients.Job Overview: As an Insurance Relationship Manager at Trustline, you will play a crucial role in generating leads, procuring RFQs from the market, and maintaining relationships with clients.Responsibilities:Generate leads and procure RFQs for various...
-
Key Account Relationship Manager
1 month ago
Noida, Uttar Pradesh, India Trycon Full timeJob OverviewWe are seeking a highly skilled Key Account Relationship Manager to join our team at Trycon Technologies Private Limited. In this role, you will be responsible for developing and maintaining strong relationships with our enterprise customers, ensuring their satisfaction and loyalty.The ideal candidate will have excellent communication skills, a...
-
Senior Client Relationship Manager
2 weeks ago
Noida, Uttar Pradesh, India Impact Communications Full timeJob Title: Senior Client Relationship ManagerAbout the Job:We are seeking a highly motivated and experienced Senior Client Relationship Manager to join our team. The successful candidate will be responsible for managing client relationships, identifying business opportunities, and developing strategic plans to drive growth.Key Responsibilities:Manage client...
-
Customer Relationship Associate
2 months ago
Noida, Uttar Pradesh, India Emrold Management Services Private Limited Full timeCompany OverviewEmrold Management Services Private Limited is a private administration company based in India, specializing in human resources services. For more information, visit our website at http://emrold.in.Job OverviewWe are seeking a skilled individual to join our team as a Telecaller. As a Telecaller, you will be responsible for making outbound...
-
Customer Relationship Officer
4 weeks ago
Noida, Uttar Pradesh, India GEDU Global Education Full timeThe Customer Relationship Officer is a vital role at GEDU Global Education, responsible for promoting and selling our programs to potential students. This position requires excellent communication skills, both written and verbal, as well as the ability to develop and maintain strong relationships with prospective students and stakeholders.Key...
-
Virtual Relationship Manager
4 weeks ago
Noida, Uttar Pradesh, India Axis Bank Full timeJob DescriptionAt Axis Bank, we are seeking a highly motivated and results-driven Virtual Relationship Manager to join our team. This role is perfect for individuals who enjoy building strong relationships with customers and have a passion for sales.About the RoleThe Virtual Relationship Manager will act as a single point of contact for customers' banking...
-
Relationship Business Manager
2 weeks ago
Noida, Uttar Pradesh, India Yes Bank Full timeJob DescriptionThe Senior Relationship Lead is a critical role that requires a unique blend of business acumen, relationship management skills, and industry expertise. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.ResponsibilitiesThe Senior Relationship Lead will be responsible for:Managing a...
-
Senior Relationship Manager
4 weeks ago
Noida, Uttar Pradesh, India Axis Bank Full timeUnlock New Opportunities in NRI BankingAxis Bank is seeking a highly skilled and motivated Senior Relationship Manager to join our team. In this role, you will be responsible for managing relationships with high net worth individuals and corporate clients.About the RoleThe ideal candidate will have 5-8 years of experience in sales or relationship management,...