Senior CATI Operations Executive
5 days ago
We are seeking an experienced Call Centre Operations Manager to join our team at Dhruv Research. This role involves overseeing the entire floor operations of CATI (Computer Assisted Telephonic Interviewing) processes, including managing daily tasks, logins, attendance, and leave schedules.
Key Responsibilities- Manage the entire floor operations of CATI processes, including allocating daily tasks, managing logins, attendance, and leave schedules.
- Conduct daily briefings and oversee dialer operations to ensure smooth workflow.
- Perform regular audits based on predefined quality parameters and monitor random calls to identify areas of improvement and implement corrective actions.
- Prepare comprehensive MIS reports covering all operational and quality verticals, generate and analyze daily reports on agent performance, efficiency, and compliance metrics.
- Handle escalations and resolve issues by coordinating with managers, agents, and external parties.
- A minimum of 4 years of work experience in handling entire call centre operations (inbound and outbound).
- Preference will be given to candidates with experiences in target-based processes.
- Prior experience in handling CRM, report generation, and preparation is desirable.
- Proficiency in Excel is a must.
- Experience in CATI/telephonic market surveys will be preferred.
- The candidate should be willing to travel across different geographies.
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Call Centre Operations Manager
5 days ago
Greater Noida, Uttar Pradesh, India Dhruv Research Full timeJob SummaryWe are seeking an experienced Call Centre Operations Manager to join our team at Dhruv Research. This role involves overseeing the entire floor operations of CATI (Computer Assisted Telephonic Interviewing) processes, including managing daily tasks, logins, attendance, and leave schedules. The successful candidate will also be responsible for...
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Inbound Outbound Call Centre Supervisor
5 days ago
Greater Noida, Uttar Pradesh, India Dhruv Research Full timeJob DescriptionIn this role, you will be responsible for managing the entire floor operations of CATI processes, including allocating daily tasks, managing logins, attendance, and leave schedules. You will also conduct daily briefings and oversee dialer operations to ensure a smooth workflow.Company OverviewDhruv Research is a leading market research firm in...
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Senior Manufacturing Operations Manager
5 days ago
Greater Noida, Uttar Pradesh, India Spectrum T Full timeJob Title: Senior Manufacturing Operations ManagerAbout the Role:Spectrum T is seeking a highly experienced Senior Manufacturing Operations Manager to lead our manufacturing engineering team. As a key member of our organization, you will be responsible for overseeing the design and implementation of manufacturing processes, ensuring efficiency and...
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Senior Operations Executive
1 month ago
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Senior Executive Leader
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Digital Business Development Manager
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Senior Operations Director
3 days ago
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Senior Operations Manager
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Senior Business Development Executive
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Senior Operations Engineer
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Noida, Uttar Pradesh, India NTT DATA Full timeJob OverviewNTT DATA is seeking a skilled Business Banking Loan Operations Senior Representative to join our team. This role involves analyzing and executing the Business Banking Loan process by understanding Standard Operating Procedures.About the RoleAnalyze and execute the Business Banking Loan process by understanding Standard Operating...
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Digital Operations Executive
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Senior Field Service Operations Coordinator
1 month ago
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Senior Operations Supervisor
4 weeks ago
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Senior Security Manager
2 weeks ago
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Senior Reinsurance Operations Lead
2 weeks ago
Noida, Uttar Pradesh, India EXL Full timeOverviewAs a Senior Reinsurance Operations Lead at EXL, you will be responsible for providing strategic leadership and technical expertise to our reinsurance operations team. Your primary focus will be on managing and coordinating the ceded reinsurance reporting process, ensuring timely and accurate submissions to regulators and reinsurers.Job DescriptionWe...
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Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Overview:NTT DATA Services is seeking a highly skilled Financial Operations Processing Senior Representative to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth execution of our financial processes.Key Responsibilities:Analyze and execute financial transactions by understanding standardized...
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Senior Laboratory Operations Manager
1 week ago
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Senior Operations Manager
4 weeks ago
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Senior SaaS Operations Director
2 weeks ago
Noida, Uttar Pradesh, India HCLSoftware Full timeHCLSoftware seeks a seasoned Senior SaaS Operations Director to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. As a key member of our team, you will be responsible for ensuring the smooth operation, scalability, and reliability of our SaaS offerings while driving operational excellence and top-tier customer...