Call Centre Operations Manager
1 day ago
We are seeking an experienced Call Centre Operations Manager to join our team at Dhruv Research. This role involves overseeing the entire floor operations of CATI (Computer Assisted Telephonic Interviewing) processes, including managing daily tasks, logins, attendance, and leave schedules. The successful candidate will also be responsible for conducting daily briefings and overseeing dialer operations to ensure a smooth workflow.
About UsDhruv Research is India's first multimodal market research firm, led by alumni from top educational and professional organizations with a vision to become the leader in the space in India. Our organization aims to disrupt the space through statistical and technological advancements in existing data collection methods.
Key Responsibilities- Manage the entire floor operations of CATI processes, including allocating daily tasks, managing logins, attendance, and leave schedules.
- Conduct daily briefings and oversee dialer operations to ensure smooth workflow.
- Perform regular audits based on predefined quality parameters and monitor random calls to identify areas of improvement and implement corrective actions.
- Prepare comprehensive MIS reports covering all operational and quality verticals, generate and analyze daily reports on agent performance, efficiency, and compliance metrics.
- Handle escalations and resolve issues by coordinating with managers, agents, and external parties.
- A minimum of 4 years of work experience in handling entire call centre operations (inbound and outbound).
- Preference will be given to candidates with experiences in target-based processes.
- Prior experience in handling CRM, report generation, and preparation is desirable.
- Proficiency in Excel is a must.
- Experience in CATI/telephonic market surveys will be preferred.
- The candidate should be willing to travel across different geographies.
-
Senior CATI Operations Executive
1 day ago
Greater Noida, Uttar Pradesh, India Dhruv Research Full timeAbout the RoleWe are seeking an experienced Call Centre Operations Manager to join our team at Dhruv Research. This role involves overseeing the entire floor operations of CATI (Computer Assisted Telephonic Interviewing) processes, including managing daily tasks, logins, attendance, and leave schedules.Key ResponsibilitiesManage the entire floor operations...
-
Inbound Outbound Call Centre Supervisor
1 day ago
Greater Noida, Uttar Pradesh, India Dhruv Research Full timeJob DescriptionIn this role, you will be responsible for managing the entire floor operations of CATI processes, including allocating daily tasks, managing logins, attendance, and leave schedules. You will also conduct daily briefings and oversee dialer operations to ensure a smooth workflow.Company OverviewDhruv Research is a leading market research firm in...
-
Dialer Operations Specialist
3 weeks ago
Noida, Uttar Pradesh, India Mezash Private Limited Full timeWe are seeking an experienced Dialer Operations Specialist to join Mezash Private Limited in Noida. This is a challenging role that requires expertise in dialer system management, campaign optimization, and compliance adherence.Key Responsibilities:Develop and implement dialing strategies to maximize contact center productivityManage outbound dialing...
-
Operational Project Manager
3 weeks ago
Noida, Uttar Pradesh, India Amazon Development Centre (India) Private Limited Full timeAmazon Development Centre (India) Private Limited is seeking an experienced Operational Project Manager to join our Financial Operations team. This role will play a critical part in delivering seamless procure-to-pay, order-to-cash and payroll processes that enable geographic and market expansion across all Amazon's businesses.About the RoleThis is an...
-
Operations Manager
1 day ago
Noida, Uttar Pradesh, India TERiX Computer Service Full timeJob Description:We are seeking a highly skilled Operations Manager - Payment Specialist to join our team at TERiX Computer Service in Sunnyvale, California. This role is responsible for managing end-to-end operational and payment responsibilities for customer accounts.The ideal candidate will have excellent communication, interpersonal, and organizational...
-
Customer Account Manager
1 day ago
Noida, Uttar Pradesh, India TERiX Computer Service Full timeAbout the Role:We are looking for an experienced Customer Account Manager - Operational Excellence to join our team at TERiX Computer Service. This role is responsible for managing customer accounts and ensuring operational excellence.The ideal candidate will have excellent communication, interpersonal, and organizational skills, as well as superb leadership...
-
Senior Operations Analyst
1 day ago
Noida, Uttar Pradesh, India TERiX Computer Service Full timeJob Overview:We are seeking a highly skilled Senior Operations Analyst - Payment Management to join our team at TERiX Computer Service in Sunnyvale, California. This role is responsible for analyzing and improving payment management processes.The ideal candidate will have excellent analytical and problem-solving skills, as well as superb communication...
-
Key Account Manager
19 hours ago
Noida, Uttar Pradesh, India TeamLease Edtech Full timeAbout TeamLease EdtechAs a leading learning solutions company in India, we provide comprehensive services across universities and corporates. Our exclusive partnership with 40 of India's largest universities spans across 16 Indian states.We have an extensive presence on our platform, training 3.5 lakh students through 9 Indian languages, working with 500...
-
Operational Manager
3 weeks ago
Noida, Uttar Pradesh, India ATSPL - Uttar Pradesh Full timeCompany OverviewAt Amazon, we strive to be a customer-centric company that exceeds expectations. Our success relies on talented individuals who drive results and push boundaries.We are seeking an Operational Manager for our Delivery Centre in Noida, Uttar Pradesh. As a key member of our team, you will play a vital role in ensuring the smooth functioning of...
-
Operations/Payments Manager
4 weeks ago
Noida, Uttar Pradesh, India TERiX Computer Service Full timeAbout TERiX Computer ServiceWe are a leading independent provider of flexible and innovative hardware and software maintenance service offerings to over 1,000 customers worldwide. Our focus is on delivering complete solutions for Sun-, IBM-, and HP-based servers, as well as storage solutions from EMC, STK, and Network Appliance.We cater to the public sector,...
-
Production Operations Manager
3 weeks ago
Greater Noida, Uttar Pradesh, India TUBEX INDIA Full timeAbout This RoleWe are seeking a highly skilled Production Operations Manager to join our team at TUBEX INDIA. As an Assistant Production Manager, you will play a crucial role in streamlining production processes and ensuring seamless operations.
-
Restaurant Operations Manager
3 weeks ago
Greater Noida, Uttar Pradesh, India Innovative Talent Solutions Full timeJob Title: Unit Manager-Banquet and Multi cuisine restaurantExperience: 4-6 yearsLocation: Greater NoidaJob OverviewWe seek a results-driven Unit Manager to join our team at Innovative Talent Solutions. As a key member of our Banquet and Multi-Cuisine Restaurant team, you will be responsible for overseeing daily operations, ensuring smooth and efficient...
-
Dialer Support Specialist
2 weeks ago
Noida, Uttar Pradesh, India Mezash Private Limited Full timeWe are seeking a highly skilled Dialer Support Specialist to join our team at Mezash Private Limited in Noida. This is an urgent hiring, and we need someone who can start immediately.Job DescriptionDialer Operations ManagementThe successful candidate will oversee the operation and maintenance of the dialer system used in the contact center. This includes...
-
Service Operations Manager
4 weeks ago
Greater Noida, Uttar Pradesh, India Rentokil Initial Full timeAbout Rentokil PCIRentokil PCI is the leading pest control service provider in India. As a part of Rentokil Initial, a global brand, we have set new standards for customer service with operations across 250 locations in India.We aim to develop industry-leading service operations through the sharing of best practices, new innovations, and the use of digital...
-
Senior Manufacturing Operations Manager
1 day ago
Greater Noida, Uttar Pradesh, India Spectrum T Full timeJob Title: Senior Manufacturing Operations ManagerAbout the Role:Spectrum T is seeking a highly experienced Senior Manufacturing Operations Manager to lead our manufacturing engineering team. As a key member of our organization, you will be responsible for overseeing the design and implementation of manufacturing processes, ensuring efficiency and...
-
Senior Laboratory Operations Manager
5 days ago
Greater Noida, Uttar Pradesh, India Eurofins GSC Poland Sp. z o. o. Full timeJob DescriptionSalary: 120,000 - 180,000 PLN per yearJob Responsibilities:Lead and manage all laboratory operations to achieve revenue goals set by management.Implement quality policies across all labs to ensure compliance with company norms.Review new test methods contracts in accordance with company standards.Coordinate effectively with internal teams and...
-
Motor Insurance Vertical Manager
19 hours ago
Greater Noida, Uttar Pradesh, India Ace Insurance Brokers Pvt. Ltd. Full timeAbout UsAce Insurance Brokers Pvt. Ltd. is a leading insurance company that offers a range of insurance products to its clients. We are committed to providing excellent service and support to our customers and are looking for talented individuals to join our team.Why Work With Us?Opportunity to work with a leading insurance company.Competitive salary and...
-
Financial Operations Manager
3 weeks ago
Noida, Uttar Pradesh, India delaware India Full timeAbout delaware IndiaWe are a global technology partner with a presence in 17 countries, delivering services across SAP, Microsoft, and OpenText. Our team of over 5,000 consultants has grown every year since our inception in 1981.Our delivery centres operate across North America, South America, Europe, and Asia, providing nearshore and offshore services to...
-
Chief HR Operations Manager
2 weeks ago
Greater Noida, Uttar Pradesh, India Coforge Full timeAt Coforge, we are seeking a talented Chief HR Operations Manager to join our team. As a key member of our HR organization, you will be responsible for managing and administering business processes for data changes and updates.The ideal candidate will have experience in managing HR processes, understanding of workforce data administration process (Employee...
-
Senior IT Operations Manager
1 month ago
Noida, Uttar Pradesh, India TSYS Card Tech Services India LLP Full timeAt TSYS Card Tech Services India LLP, we're dedicated to delivering exceptional payment technology solutions. Our team of experts plays a vital role in ensuring the seamless execution of our services.About UsGlobal Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit,...