Senior Operations Executive

1 week ago


Noida, Uttar Pradesh, India exl Full time
About ExL and the Role

ExL is a leading provider of business operations solutions, and we are currently seeking a skilled Senior Operations Executive to join our team in Noida SEZ.

Job Summary

We are looking for an experienced Senior Operations Executive to lead our transaction processing activities, ensuring seamless execution of tasks according to Service Level Agreements (SLAs) with our clients. The ideal candidate will have a strong background in operations management, excellent communication skills, and the ability to work effectively within tight deadlines.

Key Responsibilities
  • Process transactions efficiently and accurately, adhering to defined desktop procedures and SLAs.
  • Maintain high-quality transaction standards by implementing quality control measures.
  • Meet or exceed assigned targets in accordance with SLAs, while striving for continuous improvement.
  • Work collaboratively with cross-functional teams to ensure effective issue resolution and process optimization.
Requirements
  • Bachelor's degree in a relevant field, such as Business Administration or Operations Management.
  • A minimum of 1-2 years of experience in operations management, preferably in a similar role.
  • Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues, clients, and stakeholders.
What We Offer

At ExL, we offer a competitive salary range of ₹8,00,000 - ₹12,00,000 per annum, depending on experience, along with opportunities for growth and professional development. Our comprehensive benefits package includes medical insurance, retirement savings plan, and paid time off.

Location

This role is based in Noida SEZ, with occasional travel to other locations as required. We provide a supportive and inclusive work environment that fosters collaboration, innovation, and success.



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