Customer Service Representative

1 month ago


Najafgarh, Delhi, India Onestore India Private Limited Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Onestore India Private Limited. As a Customer Service Representative, you will be responsible for engaging with potential customers, converting leads into sales, and providing exceptional customer service.

Key Responsibilities:

  1. Respond promptly and professionally to incoming inquiries, leads, and sales opportunities through various channels.
  2. Engage with potential customers to understand their requirements, address their questions, and provide relevant information about our products or services.
  3. Build rapport and establish strong relationships with customers to gain their trust and confidence in our offerings.
  4. Use consultative selling techniques to assess customer needs, identify opportunities, and tailor product or service recommendations to meet their specific requirements.
  5. Collaborate closely with other departments to stay updated on new offerings, promotions, and customer feedback.

Requirements:

  • Proven experience in sales, preferably in an inbound sales or customer service environment.
  • Excellent verbal and written communication skills with the ability to engage and connect with customers effectively.
  • Strong negotiation and persuasion skills to close sales deals and overcome objections.
  • Ability to understand customer needs and provide appropriate solutions.


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