Desktop Support Specialist
3 weeks ago
Axiom Technologies, a leading global IT services partner, is seeking a highly skilled Desktop Support Officer to join our team. This role offers an exciting opportunity to work with medium to large-scale enterprises, providing timely and accurate support for end-users within the organization's desktop computing environment.
The ideal candidate will have a solid understanding of computer OS/peripherals troubleshooting, hardware/software installation, and printer support. Experience with MS Office tools installation and troubleshooting is also essential. Strong customer service and communication skills are required, as well as excellent analytical and problem-solving capabilities.
We are looking for a motivated individual who can work both independently and in a collaborative team-oriented environment. The successful candidate will have a passion for delivering quality solutions and be able to think outside the box. Basic knowledge of Active Directory, Exchange, and Apple OS is a plus.
Requirements:- At least 2 years of relevant experience in a similar role
- Desired experience: Computer OS/peripherals troubleshooting, handling different PC operating systems (Windows 7/8 and 10), performing hardware software installation, basic knowledge of SOE and group policies, printer support, good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- PC Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
$60,000 - $80,000 per annum, depending on experience and qualifications
About Us:Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are committed to providing exceptional service delivery and investing in our employees' growth and development.
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