Customer Support Associate

4 weeks ago


Najafgarh, Delhi, India Onestore India Private Limited Full time
About the Role

We are seeking an exceptional Customer Support Associate - Product Advisor to join our team at Onestore India Private Limited. This role involves providing top-notch customer support and guidance on our products, ensuring customers receive the best possible experience.

Responsibilities
  • Initial Contact and Engagement: Respond promptly and professionally to incoming inquiries, leads, and sales opportunities via various channels.
  • Customer Needs Assessment: Engage with potential customers to understand their requirements, address their questions, and provide relevant information about our company's products or services.
  • Rapport Building and Relationship Management: Build strong relationships with customers to gain their trust and confidence in our offerings.
  • Sales and Service Delivery: Use consultative selling techniques to assess customer needs, identify opportunities, and tailor product or service recommendations to meet their specific requirements.
Qualifications and Requirements

To succeed in this role, you should have:

  • Proven Sales Experience: A minimum of 2-4 years of experience in sales, preferably in an inbound sales or customer service environment.
  • Excellent Communication Skills: Strong verbal and written communication skills to engage and connect with customers effectively.
  • Negotiation and Persuasion: The ability to negotiate and persuade customers to purchase our products or services.
Benefits

As a valued member of our team, you will enjoy:

  • Competitive Salary: An estimated salary of ₹3 to 5 LPA.
  • Bonus and Incentives: Opportunities to earn bonuses and incentives based on performance.
  • Professional Development: Ongoing training and development opportunities to enhance your skills and knowledge.


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