Client Relationship Manager

1 week ago


Najafgarh, Delhi, India Substance Communication Full time

At Substance Communication, a leading hybrid advertising and digital marketing agency, we are seeking a highly skilled Client Service Executive to join our team.

Job Overview

We are looking for a talented individual who can assist clients with products and services issues, maintain high customer retention levels, and help grow business relationships with existing clients. The successful candidate will act as a liaison between clients and our agency, providing regular updates on project progress and coordinating internal projects to maximize satisfaction.

Key Responsibilities

  • Develop open and effective communication channels with clients, ensuring seamless collaboration across departments
  • Provide regular updates on client service projects and campaigns, highlighting key deliverables and progress
  • Collaborate with the sales team to develop efficient methods for handling large revenue customers, driving revenue growth and increasing customer satisfaction
  • Maintain accurate records of client interactions, ensuring timely resolution of issues and continuous improvement of customer support programs

Required Skills and Qualifications

To be successful in this role, you will need:

  • A Bachelor's Degree in Business or a related field
  • Strong communication skills, with proven ability to utilize the Sales force contact platform
  • 2+ years' experience in customer service, with 1+ year's experience in digital marketing preferred

What We Offer

As a Client Service Executive at Substance Communication, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the growth and success of our agency. We offer a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience.

About Us

Substance Communication is a leading hybrid advertising and digital marketing agency, dedicated to delivering innovative solutions that drive results for our clients. With a strong focus on customer satisfaction and continuous improvement, we strive to be the go-to partner for businesses seeking exceptional marketing and communication services.



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