Senior Client Relationship Manager

3 weeks ago


Najafgarh, Delhi, India Substance Communication Full time
About Us

Substance Communication is a leading Hybrid Advertising Creative Digital Marketing Agency that seeks to hire an Account Development Specialist who can play a pivotal role in building and maintaining strong relationships with our clients. As a key member of our team, you will work closely with clients to understand their business needs and provide tailored solutions to drive growth.

Job Description

The ideal candidate for this position will be responsible for:

  • Developing open and effective channels of communication with clients to ensure seamless project execution;
  • Coordinating internal projects and utilizing resources efficiently to maximize client satisfaction;
  • Collaborating with the sales team to develop efficient methods for handling issues with larger revenue customers;
  • Maintaining accurate records and reports to track customer satisfaction levels and identify areas for improvement;
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree in Business or a related field;
  • Strong communication skills and 2+ years of experience in a customer service role;
  • 1+ year of experience in Digital Marketing, preferably in a Sales Force contact platform;
  • A proven ability to meet deadlines and handle multiple priorities simultaneously;
Salary Information

The estimated salary for this position is ₹12,00,000 - ₹20,00,000 per annum, depending on your level of experience and qualifications. This figure is based on industry standards and takes into account the cost of living in Okhla Phase -2, New Delhi.



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