Operations Manager for Personal Loan Team

4 weeks ago


Najafgarh, Delhi, India Flexzo HR Services Pvt Ltd. Full time
About Flexzo HR Services Pvt Ltd.

Flexzo HR Services Pvt Ltd. is a reputable company in the industry of personal loan services, with numerous partnerships with private banks and NBFCs as their channel partner.

With an emphasis on customer handling and convincing skills, we are seeking an experienced Operations Manager to lead our BPO team.

Job Overview

This role involves managing a team of professionals responsible for processing personal loan applications, ensuring timely delivery of services, and maintaining strong relationships with clients.

The ideal candidate should possess a solid understanding of personal loan experiences, having worked in this field for at least one year.

Responsibilities
  • Customer Handling: Manage client interactions, addressing queries, and resolving issues efficiently.
  • Convincing: Utilize effective communication skills to convince customers of our services and secure loan approvals.
Requirements

To be successful in this role, you will need:

  • 1+ year of experience in personal loan operations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • A graduation degree or higher qualification.
What We Offer

We offer a competitive salary package based on your performance during the interview process, which will be disclosed during the hiring stage. Our work locations include Janakpuri, Delhi, and Vikash Puri, making it convenient for you to join our team.



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