Customer Service Representative with Excellent Communication Skills

3 weeks ago


Najafgarh, Delhi, India Onestore India Private Limited Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers, converting inbound inquiries into sales, and ensuring their satisfaction with our products.

Key Responsibilities:
  • Respond promptly to inbound customer inquiries via phone, email, and chat.
  • Qualify leads by understanding customer needs and matching them with appropriate products or services.
  • Provide detailed product information and assist customers in making informed purchasing decisions.
  • Convert inbound inquiries into sales by offering tailored solutions and closing deals.
  • Offer after-sales support to customers, ensuring their satisfaction with the products or services.
  • Resolve customer issues related to product usage efficiently.
Requirements:
  • Proven experience in customer services or customer service environment.
  • Excellent verbal and written communication skills with the ability to engage and connect with customers effectively.
  • Ability to understand customer needs and provide appropriate solutions.
  • Good product knowledge and the ability to learn and adapt to new products and services quickly.
Compensation and Benefits:

The salary for this position is estimated to be between 3-5 LPA, depending on the candidate's qualifications and experience. We offer a comprehensive compensation package that includes benefits such as health insurance, retirement plans, and paid time off.



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