Customer Support Advocate

2 days ago


Hyderabad, Telangana, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Customer Support Advocate

We are seeking a skilled professional to provide exceptional service to our clients. If you're passionate about helping others and solving problems, we want to hear from you.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone in a timely and effective manner.
  • Provide fast and effective solutions to resolve customer issues and improve satisfaction.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction.

Required Skills and Qualifications:

  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Empathy and problem-solving skills to handle customer concerns effectively.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

Benefits:

  • Competitive salary and performance bonuses.
  • Opportunities for career growth and skill development.
  • A supportive and collaborative team environment.
  • Flexible working hours (remote options available).


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