Customer Support Advocate
2 days ago
Job Title: Customer Support Advocate
We are seeking a skilled professional to provide exceptional service to our clients. If you're passionate about helping others and solving problems, we want to hear from you.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and effective manner.
- Provide fast and effective solutions to resolve customer issues and improve satisfaction.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
Required Skills and Qualifications:
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
Benefits:
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
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