Technical Support Advocate

3 weeks ago


Hyderabad, Telangana, India Ghrs Training Full time
Job Description

Ghrs Training is looking for a Technical Support Advocate to join our international voice support team. If you have a passion for solving technical problems and experience with Microsoft technologies, this role offers a great opportunity to grow your career

Key Responsibilities:

- Provide comprehensive technical support to international customers via an international voice process.
- Utilize strong troubleshooting experience on Windows OS (Operating System) to diagnose and resolve user issues.
- Assist customers with problems related to Microsoft Office 365 (M365) applications and services.
- Document all support interactions and resolutions accurately within the designated system.
- Escalate complex or unresolved issues to senior technical teams when necessary.
- Deliver excellent customer service by maintaining professionalism and clear communication.

About You:

- You have a minimum of 1-2 years of experience in Technical Support (International Voice).
- You possess strong troubleshooting experience on Windows OS and Microsoft Office 365.
- You are a Graduate from any discipline.
- Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.
- You are customer-focused, patient, and have excellent problem-solving abilities.
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