Technical Support Manager

6 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,01,00,000
About This Role:">
  • ">
  • Manage a support team to achieve business objectives, including attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.">
  • Set team goals in alignment with Global Support objectives, assist direct reports in the definition and attainment of individual goals, and ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to customers.">
  • Deliver high-quality technical and soft-skills training for direct reports, conduct performance reviews, and provide regular feedback on performance.">
  • Represent the Support department on cross-organizational teams to deliver on organizational objectives, manage workflows and schedules for direct reports, and ensure adequate workload coverage.">
  • Develop and maintain Support procedures and policies, advocate for customers, and continually contribute to the customer experience.">
  • Foster and facilitate the professional growth and development of team members, empower and install confidence in team members to enable them to grow, and work in staggered shifts where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays.">
  • Take up and deliver on any other responsibilities as assigned by the reporting manager or support management.">
">Requirements:">
  • ">
  • Overall work-experience of 10 years.">
  • Strong people management expertise of at least 4-5 years in technical support management roles.">
  • Experience with support tools and phone systems.">
  • Excellent written and verbal communication skills.">
  • Strong team player with a service-oriented attitude.">
"],

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