Senior Manager, Technical Support

12 hours ago


Hyderabad, Telangana, India Swimlane Full time US$ 1,04,000 - US$ 1,30,878 per year

Senior Manager, Technical Support

We are looking for a dynamic, technically minded but personable leader, motivated and

experienced in customer support, to join and lead our customer support group.

As a Senior Technical Support Manager, you will be responsible for delivering fantastic

customer support for our highly technical SOAR product to a diverse set of worldwide clients.

The ideal candidate will have proven experience working in a customer support leadership

position, show excellent leadership and interpersonal skills, have great communication skills,

and be a role model and mentor to staff.

As the Senior Manager of Technical Support, your responsibilities will include:

  • Managing the team's day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing and improving customer support processes to enhance customer satisfaction and excitement.
  • Formulating and revising customer support policies and promoting their implementation.
  • Informing the team of new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and growing your team and its members.

Key Requirements:

  • College diploma or equivalent environment.
  • Prior experience in a managerial or supervisory role will be advantageous.
  • Well-developed arbitration skills with the ability to remain impartial.Capacity to accept and utilize constructive criticism.
  • Alignment with our company's values.
  • Affinity for multitasking with precision.
  • Top-notch oral, written, and interpersonal abilities.
  • Thorough knowledge of legislation pertaining to consumer protection.
  • Proven experience as a customer support leader, preferably within a similar

Preferred Skills (nice to have):

  • Basic familiarity with Docker and Kubernetes (K8s)
  • Basic familiarity with MongoDB, Shell Scripting, and Regex
  • Experience with enterprise cybersecurity tools (SIEM, EDR, Threat Intel, Proxy, etc.)

Location: We are seeking qualified candidates in India for this position.

Who we are, and what we offer:

Swimlane is a rapidly growing, innovative startup that provides cloud-scale, low-code security

automation for organizations of all industries and sizes. Our technology is relied upon by major security-

forward companies around the globe, and we are consistently rated as the #1 trusted low-code securityautomation platform. Our mission is to prevent breaches and enable continuous compliance via a low-

code security automation platform that serves as the system of record for the entire security

organization.

The Perks of being a Swimlaner:


• Competitive Benefits & Compensation


• Stock Options


• Training & Professional Development Opportunities


• MacBook Pro


• Great Company Culture


• We value collaboration and innovation


• Give-back Volunteering Opportunities

Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our

five core values in everything we do:


• Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.


• Be a happy innovator - The hard problems are the fun problems to solve, we're excited to take on difficult challenges and find creative solutions.


• Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.


• Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.


• Have honesty and integrity in 'all the things' - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.



  • Hyderabad, Telangana, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Unlock Your Career in Technical SupportWe are seeking highly motivated individuals to join our team as Senior Technical Process Executives for our Windows Support Chat Process in Hyderabad. If you're passionate about troubleshooting and customer service, this is your chance to work with Microsoft's consumer products and deliver exceptional support via...


  • Hyderabad, Telangana, India Swimlane Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Senior Technical Support EngineerAre you technically savvy, have a great personality, enjoy coding, and value teaching others "how to fish"? If so, Swimlane is seeking a Senior Technical Support Engineer to provide enterprise-level support to our customers and partners. This is a dynamic role where you will provide technical assistance, troubleshoot and...


  • Hyderabad, Telangana, India Phenom Full time

    Job DescriptionJob descriptionWhat You'll Do:- Managing the customer support department's day-to-day functions.- Responding to escalated customer support issues.- Implementing customer support processes to enhance customer satisfaction.- Formulating and revising customer support policies and promote their implementation.- Informing the team of all new...


  • Hyderabad, Telangana, India Tek Support Full time

    Job Title: Manufacturing Engineer – Medical Devices (Senior/Principal Level)(Remote)Location: Hyderabad, INDEmployment Type: Part-timePosition Summary:We are seeking an experienced Manufacturing Engineer Trainer with 10+ years of hands-on expertise in the medical device industry to support and enhance our manufacturing operations. The ideal candidate will...


  • Hyderabad, Telangana, India beBeeService Full time ₹ 40,00,000 - ₹ 50,00,000

    Job RoleWe are seeking an experienced Senior Service Engineer to join our team. In this pivotal role, you will leverage your technical expertise to provide world-class support to customers and internal stakeholders.Main ResponsibilitiesDeliver exceptional customer service by conducting thorough needs assessments, understanding product functionalities, and...


  • Hyderabad, Telangana, India SKS Enterprises Full time

    Position Name : Technical Support SpecialistLocation : HyderabadExperience Range : 5 - 6 yearsJob Description :Responsibilities :- Provide timely and accurate technical support to customers via phone, email, chat, and other communication channels.- Diagnose and resolve customer technical issues, escalating complex problems to senior support or development...


  • Hyderabad, Telangana, India ServiceNow Full time US$ 1,50,000 - US$ 2,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Technical Lead

    3 weeks ago


    Hyderabad, Telangana, India Staffington Consulting PVT Ltd Full time

    Senior Technical Lead :We are seeking a proactive and skilled Senior Technical Lead to join our Managed Services team. The ideal candidate will have extensive experience in production support, strong leadership capabilities, and a solid technical background in Python and SQL. This role is crucial for ensuring the stability and performance of our applications...


  • Hyderabad, Telangana, India Amazon Full time

    We are bringing Amazon's trademarks (big ideas and customer obsession) to Finance Technology at Amazon. Come help us build new solutions and experiences to scale for Amazon businesses , finance operations, and payees/vendors continuous growth.As a Senior Technical Program Manager in Amazon's FinTech organization, you will be responsible for developing the...


  • Hyderabad, Telangana, India Microsoft Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Are you passionate about solving deep technical problems with tough business requirements and direct customer impact? Do you want to work in a fast-paced platform cloud team, shipping value on a weekly basis? Do you want to design and build a massive-scale, worldwide, highly available, customer-focused application and server platform? Then, this may be the...