Technical Support Manager

1 day ago

Hyderabad, Telangana, India beBeeLeader Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Support Leadership Opportunity

This role offers a chance to lead a team of skilled support analysts in delivering exceptional technical assistance to internal users and external clients.

The ideal candidate will be responsible for managing technical support issues, IT asset lifecycle management including daily operations of the build center and conference room testing/support.

This includes ensuring timely execution and driving continuous improvement in processes and service delivery.

Techincal Leadership
  • Develop and implement strategic plans to enhance the technical support function, aligning with the company's overall goals and objectives.
  • Lead initiatives to improve service delivery, efficiency, and customer satisfaction.
  • Mentor and develop team members, fostering a culture of continuous learning and professional growth.
  • Implement performance management processes to ensure high standards of performance and accountability.

Customer Relationship Management
  • Gather and analyze customer feedback to drive improvements in service quality and customer experience.
  • Collaborate with other departments, such as Engineering, Collaboration, and AV Support, to ensure a cohesive approach to customer support.
  • Facilitate effective communication and coordination between technical support and other teams.

Performance Metrics and Reporting
  • Monitor key performance indicators (KPIs) to measure the effectiveness of the technical support function.
  • Provide regular reports on team performance, customer satisfaction, and operational improvements to senior management.

Required Skills & Qualifications
  • A Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 6-9 years of experience in IT support, with at least 5 years in leadership or supervisory role.
  • Strong knowledge of Windows/Mac OS, Active Directory, M365, networking, and endpoint management tools.
  • Familiarity with ITIL practices and service management frameworks.
  • Experience with Service Now ticketing system.

Career Growth Opportunities
  • Team Development - Experience in mentoring and developing team members to enhance their skills and career growth.
  • Competitive salary and benefits.
  • Supportive and collaborative work culture.
  • Continuous learning and professional growth opportunities.

  • Technical Support Manager

    7 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,01,00,000

    About This Role:">">Manage a support team to achieve business objectives, including attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.">Set team goals in alignment with Global Support objectives, assist direct reports in the definition and attainment of individual goals, and ensure...

  • Senior Technical Support Manager

    1 day ago

    Hyderabad, Telangana, India beBeeManager Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionWe are seeking a seasoned professional to fill the role of Technical Support Manager. As a key member of our team, you will be responsible for leading and managing technical support projects, ensuring smooth and efficient delivery to our customers.This is a unique opportunity to join our organization and contribute your expertise in technical...

  • Expert Technical Support Manager

    7 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000

    Lead Technical Support SpecialistWe are seeking a highly skilled and experienced Lead Technical Support Specialist to drive operational excellence within our support delivery function. As a key member of our team, you will be responsible for leading and managing key operational areas such as monitoring, including shift planning, performance measurement, and...

  • Senior Manager, Technical Support

    2 days ago

    Hyderabad, Telangana, India Swimlane Full time US$ 1,04,000 - US$ 1,30,878 per year

    Senior Manager, Technical SupportWe are looking for a dynamic, technically minded but personable leader, motivated andexperienced in customer support, to join and lead our customer support group.As a Senior Technical Support Manager, you will be responsible for delivering fantasticcustomer support for our highly technical SOAR product to a diverse set of...

  • Technical Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 12,50,000

    Job Title: Technical Support SpecialistOverview: We are seeking a skilled technical support specialist to manage production support systems, incident management, and change management.The ideal candidate will have hands-on experience with Service Now (incident management, change management), Linux, Mainframe, Zscaler, SQL, event management tools like...

  • Technical Support Specialist

    1 day ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,21,00,000

    Job Title: Technical Support ExpertDeliver comprehensive technical assistance for global deployments, respond to customer inquiries, and monitor system disruptions.Responsibilities:Provide Level 1 technical support utilizing IT service management tools.Respond to customer inquiries through various channels.Monitor and address alerts related to client system...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India Quadrant Technologies Full time

    Job DescriptionJob descriptionJob Title: Microsoft Office 365 Specialist/Support EngineerLocation: Hyderabad, Telangana, IndiaPosition Overview:We are seeking a highly skilled and motivated Technical Support Engineer with a strong background inAzure Cloud, Office 365 services, PowerShell, and SQL. This role requires a professional who can provide exceptional...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India Creative People Specialist Full time

    As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...

  • Technical Support Specialist

    4 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job Title:A dedicated and accomplished Technical Support Specialist is sought to lead a team of skilled support analysts in delivering exceptional technical assistance to internal users and external clients.Key Responsibilities:Strategic Planning and Execution: Develop and implement strategic plans to enhance the technical support function, aligning with...

  • L1 Technical Support

    3 weeks ago

    Hyderabad, Telangana, India Oracle Full time

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications, as well as, post-sales non-technical customer...