Mastering Technical Support

3 days ago


Hyderabad, Telangana, India beBeeSkill Full time ₹ 60,00,000 - ₹ 1,20,00,000
Technical Support Advocate

We are seeking a skilled Technical Support Advocate to join our team in Hyderabad.

Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services.

Key Responsibilities:
  • Customer Interaction: Provide exceptional customer service via phone, chat, or email.
  • Troubleshooting: Diagnose and resolve technical issues using active listening and effective communication skills.
  • Product Knowledge: Develop expertise in Microsoft products, including Windows, Office, and Microsoft365.
  • Issue Resolution: Escalate complex issues to higher tiers when necessary and provide remote troubleshooting assistance.
  • Quality Assurance: Meet performance metrics related to response time, resolution time, and customer satisfaction.
Required Skills and Qualifications:
  • Excellent Communication Skills.
  • Ability to Work on US Shift Timings.
  • Willingness to Complete Specific Training Programs.
  • Flexibility to Work 24/7 Shifts.

Preferred Qualifications: Any Graduate with additional certifications in customer service or upskilling. Immediate Joiners are preferred.

Our company is an equal opportunity employer committed to creating an inclusive environment for all employees.


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