
Mastering Technical Support
3 days ago
We are seeking a skilled Technical Support Advocate to join our team in Hyderabad.
Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services.
Key Responsibilities:- Customer Interaction: Provide exceptional customer service via phone, chat, or email.
- Troubleshooting: Diagnose and resolve technical issues using active listening and effective communication skills.
- Product Knowledge: Develop expertise in Microsoft products, including Windows, Office, and Microsoft365.
- Issue Resolution: Escalate complex issues to higher tiers when necessary and provide remote troubleshooting assistance.
- Quality Assurance: Meet performance metrics related to response time, resolution time, and customer satisfaction.
- Excellent Communication Skills.
- Ability to Work on US Shift Timings.
- Willingness to Complete Specific Training Programs.
- Flexibility to Work 24/7 Shifts.
Preferred Qualifications: Any Graduate with additional certifications in customer service or upskilling. Immediate Joiners are preferred.
Our company is an equal opportunity employer committed to creating an inclusive environment for all employees.
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