Technical Support Advocate

1 day ago

Hyderabad, Telangana, India beBeeSupport Full time

Unlock your potential as a Technical Support Advocate and join a dynamic team of innovators.

This role offers the opportunity to grow your expertise in the world of technology, drive customer satisfaction, and make a real impact on loyalty. Become a Microsoft Maestro by immersing yourself in products like Windows, Office Microsoft365, and Surface devices. Develop strong analytical skills to diagnose and resolve technical issues via phone, chat, and email. Be an empathetic listener and translate customer needs to our engineering and product teams.

Become a Problem-Solving Pro by using your skills to guide customers through self-help resources, assist with account management and billing inquiries, and help with product purchases and sign-in processes. Master the Support Lifecycle by documenting every interaction with precision and professionalism. Collaborate and Grow by joining a team that values knowledge sharing and continuous improvement.

We are looking for a dedicated and empathetic individual who has prior experience in a technical support or customer service role. You should be comfortable with the basics and ready to dive deep. A genuine familiarity with the Microsoft ecosystem is essential. You must have excellent communication skills, both written and verbal. As a problem-solver, you thrive in a fast-paced environment and are driven by a passion for customer satisfaction. A bachelor's degree in computer science, Information Technology, or equivalent experience is required. A minimum typing speed of 30 words per minute keeps pace with customer interactions.

Benefits:

  • A chance to grow your expertise in the dynamic world of technology
  • Drive customer satisfaction and make a real impact on loyalty
  • Develop strong analytical skills to diagnose and resolve technical issues
  • Be an empathetic listener and translate customer needs to our engineering and product teams

Others:

  • Certifications such as Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a plus
  • Experience in troubleshooting device network and connectivity issues is highly valued
  • Skills in guiding customers through product downloads, installations, and activations (DIA) are desirable

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