Current jobs related to Customer Support Associate - Hyderabad, Telangana - Firstsource
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000Job Role: Customer Support AssociateDeliver exceptional support to international customers, ensuring timely resolution of issues.Verify customer eligibility and process claims submissions in adherence to US health insurance guidelines and regulations.Examine EOB forms to guarantee accurate payments from insurance companies.Collaborate with relevant parties,...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Gravity Cybertech Full time ₹ 50,000 - ₹ 80,000 per yearGreetings from Gravity CybertechWe have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location(Work from Office)..Note:- No cab facility is provided.No of Openings: -Males- 2(Prefer Hyderabad Candidates and who can join immediately.)Note:-Interested candidates can...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India 8 Views Full timeAbout 8 Views:8 Views is a leading digital marketing agency in Hyderabad, empowering 250+ brands over the past 10+ years. Our 100+ strong team of experts has generated over ₹200 Million in revenue for our clients. We drive tangible results within a great work culture that fosters innovation, provides strong support, and encourages the freedom to...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India 8 Views Full timeAbout 8 Views: 8 Views is a leading digital marketing agency in Hyderabad, empowering 250+ brands over the past 10+ years. Our 100+ strong team of experts has generated over ₹200 Million in revenue for our clients. We drive tangible results within a great work culture that fosters innovation, provides strong support, and encourages the freedom to...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India 8 Views Full timeAbout 8 Views: 8 Views is a leading digital marketing agency in Hyderabad, empowering 250+ brands over the past 10+ years.Our 100+ strong team of experts has generated over ₹200 Million in revenue for our clients.We drive tangible results within a great work culture that fosters innovation, provides strong support, and encourages the freedom to...
-
Technical Customer Support Associate
1 week ago
Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate JoinerWe are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...
-
Customer Support
2 weeks ago
Hyderabad, Telangana, India Axis Services Full time ₹ 3,15,000 - ₹ 4,20,000 per yearWe Are HiringDesignation: AssociateProcess: International Voice ProcessQualification: GraduationExperience: Minimum 1 year in customer supportpackage :- Max up to 4.2 LPA (30% Hike on previous salary) (Allowances + Incentives)Work Mode: Work from office 1 way Cab (25 KM) depends up on the shiftsShift & week offs: Rotational Shift - 5 days working, 2...
-
Customer Support Team Member
2 weeks ago
Hyderabad, Telangana, India beBeeAnalytical Full time ₹ 45,00,000Customer Support AssociateWe are seeking a detail-oriented Customer Support Associate to join our team. The ideal candidate will have excellent communication and analytical skills, with the ability to work closely with internal teams, learners, and external partners.Job Description:The Customer Support Associate will be responsible for supporting end-to-end...
-
Customer Support, Associate Specialist
2 weeks ago
Hyderabad, Telangana, India Blackbaud Full time ₹ 5,00,000 - ₹ 8,00,000 per yearCustomer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector.What youlldo:Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase...
-
French-English Customer Support Associate
1 week ago
Hyderabad, Telangana, India TalentPop App Full time ₹ 15,00,000 - ₹ 28,00,000 per yearHelping people comes naturally to you—and you can do it seamlessly in bothFrench and English. If you're ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we'd love to meet you.What You'll DoAs aFrench-English Customer Support Associate, you'll assist customers from French-speaking regions throughvoice calls...
Customer Support Associate
2 weeks ago
Job Responsibilities:
- All new-hire Supervisors shall complete training and certification prior to their assignment.
- Supervisors must have the experience of having taken calls and applying training. They must maintain the ability to assist on the phone if needed for consumer escalations or due to understaffing.
- Monitor, coach and update Advocates through various methods i.e., call calibrations, one on ones, huddles, team meetings.
- Drive high-performance, compliance, consumer experience standards and outcomes daily, weekly, monthly, quarterly.
- Proactively recommend process improvement and innovation.
- Being a change Advocate during the implementation of new processes and initiatives.
- Collaborate actively and fully with UHC onsite and offsite staff.
- Manage and maintain minimum team performance metrics as defined by the supervisors.
- Be a role model for all policies, procedures, and expectations.
- Assure all required learning courses are completed in a timely manner for you and your team.
- Take on any additional job responsibilities as needed Be flexible in supporting the team in every manner possible.
Skill Set Required:
- Demonstrated ability to support a call center team.
- Ability to learn and adapt to improve performance.
- Ability to motivate a team to success.
- Ability to read and comprehend Standard Operating Procedures and coach to processes.
- Ability to build rapport, display compassion and empathy to members, team, and peers.
- Create and maintain a positive working environment.
- Be flexible in supporting the team in every possible manner.
Note: Mention HR Abhishek on the resume for your interview to happen.
