Customer Support Associate

3 weeks ago

Hyderabad, Telangana, India 8 Views Full time
About 8 Views:

8 Views is a leading digital marketing agency in Hyderabad, empowering 250+ brands over the past 10+ years. Our 100+ strong team of experts has generated over ₹200 Million in revenue for our clients. We drive tangible results within a great work culture that fosters innovation, provides strong support, and encourages the freedom to experiment.

Job Overview :

We are seeking a proactive and communicative Customer Support Associate (Pre-Sales) to join our team. In this role, you will act as the bridge between our digital marketing efforts and our clients' sales success by qualifying warm leads and ensuring a smooth transition to their sales teams.

Responsibilities:

- Engage with warm leads generated by our digital marketing team through inbound and outbound calls.
- Conduct detailed conversations to assess potential customers' needs, budget, timeline, and decision-making process.
- Tailor scripted pitches to align with individual customer preferences and objections.
- Collaborate closely with clients' sales teams to provide well-qualified leads and actionable insights.
- Maintain accurate and up-to-date records of all interactions in the CRM system.
- Prioritize tasks efficiently to balance quality conversations with daily workflow requirements.

What We're Looking For:

- Fluency in English, Hindi, and Telugu (spoken and written).
- Proven ability to handle 100–120 calls/day in a fast-paced environment.
- Willingness to work a 6-day schedule, including weekends, with one rotational weekday off.
- Prior experience (Minimum 6 months) in telesales, telecalling, customer support, inside sales, BPO, or related fields.
- Strong interpersonal skills with a knack for building rapport quickly.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho) is a strong plus.

Why Join Us?

- Competitive salary with performance incentives.
- Opportunities for growth into team leadership.
- Collaborative, energetic work culture with a focus on innovation.
- Training programs to hone your communication and CRM skills.

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