Associate Technical Support Engineer

23 hours ago

Hyderabad, Telangana, India Foundation AI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

JOB DESCRIPTION

Designation: Associate Technical Support Engineer

About US:
Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at
 

Job Overview:
We are looking for talented individuals who are passionate about making a career in Customer Support. The Associate Technical Support Engineer will be responsible for organizational and operational requirements. The successful candidate will be adaptable, detail-oriented, and organized, have good analytical and problem-solving skills with a logical touch, and should be able to work with cross-functional teams  Additionally, the applicant should have a proactive mindset, and contribute to the customer knowledge base. There may be a requirement for shift work to cover different time zones and applicants must be flexible in this regard.

Responsibilities:

Provide Technical Support via Email/Ticketing tool to customersContribute to the Customer Support knowledge baseEscalate and follow up unresolved tickets to appropriate internal teamsPerform manual tasks as requiredRespond promptly to customer queries to maintain a high level of customer satisfaction 


Skills and Tools:
 

Ready to work in rotational shifts in 24x5 operations Willing to work on Indian Holidays/WeekendsGood knowledge of Python and Database skillsExcellent written and verbal communication skillsMust be flexible to work from the office/remotely as requiredAnalytical and problem-solving skills

Education: Graduates (Freshers/College Interns)

 

Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. 

 

For any feedback or inquiries, please contact us at

Learn more about us

  • Technical Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Computer Generated Solutions Full time ₹ 20,000 - ₹ 25,000 per year

    Greetings from CGS We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift). Job Details:Position: Associate Technical Support EngineerProcess: International Voice ProcessExperience: Freshers to 4 years (All are welcome to apply)Shift: Night Shift (Cabs provided for night shifts; Day...

  • Technical Associate – IT support

    2 weeks ago

    Hyderabad, Telangana, India Genpact Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Ready to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Technical Associate – It Support

    2 weeks ago

    Hyderabad, Telangana, India GENPACT Full time

    Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow...

  • Technical Customer Support Associate

    1 week ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate JoinerWe are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Kamalveer Systems Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionKamalveer Systems has been a service provider for notebook desktop and workstationbased in Hyderabad, Telangana. We pride ourselves on delivering reliable and efficient technology services to our clients. Our team of experts ensures high-quality support and solutions for a wide range of technical needs, making Kamalveer Systems a trusted...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Reveille Technologies Full time

    We're Hiring : Technical Support Engineer - Platform TechnologiesWe're looking for a motivated and skilled Technical Support Engineer to join our team in Hyderabad. If you have a passion for solving complex technical issues and thrive in a fast-paced environment, this is the role for you.Job Description : We are seeking a Technical Support Engineer to...

  • Technical Support Engineer

    1 day ago

    Hyderabad, Telangana, India Mobius by Gaian Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe are seeking a proactive and skilled Technical Support Engineer with experience in Linux systems, cloud platforms, and integration tools like SnapLogic. The ideal candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of IT services for our Responsibilities :Provide technical support and troubleshooting...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Technical Support Engineer - AutomationIn this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support experiences,...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Technical Support Engineer - Automation In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...

  • Technical Support Engineer

    1 day ago

    Hyderabad, Telangana, India Mobius by Gaian Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description : We are seeking a proactive and skilled Technical Support Engineer with experience in Linux systems, cloud platforms, and integration tools like SnapLogic. The ideal candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of IT services for our clients. Key Responsibilities : - Provide...