Technical Support Associate

1 day ago

Hyderabad, Telangana, India Computer Generated Solutions Full time ₹ 20,000 - ₹ 25,000 per year

Greetings from CGS

We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).

Job Details:

  • Position: Associate Technical Support Engineer
  • Process: International Voice Process
  • Experience: Freshers to 4 years (All are welcome to apply)
  • Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)

Work Schedule:

  • Training Period: 6 days/week
  • Post-Training: 5 days/week (Saturday-Sunday off)
  • Work Location: Hi-Tech City, Hyderabad (Work from Office)
  • Education: Undergraduates are also eligible

Requirements:

  • Excellent communication skills (Fluency in English).
  • Basic knowledge of computer hardware and troubleshooting.
  • Strong customer focus and problem-solving ability.
  • Immediate joiners only.
  • No leaves allowed during training.

Key Skills:

  • OS troubleshooting (Windows XP, 8, 10)
  • Hardware and network troubleshooting
  • Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
  • Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
  • SLA management and ticketing

Interview Process (6 Rounds):

1. Initial Screening

2. Harver Assessment

3. Technical Round

4. Ops Round

5. Versant Round

6. HR Discussion

Job Role Highlights:

  • Assist North American customers with hardware, software, and networking issues via voice support.
  • Troubleshoot technical issues using provided tools and escalate as needed.
  • Ensure customer satisfaction by responding promptly and resolving issues effectively.
  • Adhere to SLAs and maintain KPIs.

Perks:

  • Night shift cab facility.
  • Comprehensive training (1 month, day shift).
  • Opportunity to grow in a global support environment.
  • Additional Benefits: 60,000 per annum as variable pay.

Salary Details:

  • Freshers: 16,000-20,000 (In-hand)
  • Experienced: 21,000-25,000 (In-hand, based on experience and English fluency)

Dont miss this opportunity to work in a thriving environment Share your profiles and join us in creating an impactful experience for our customers.

For further details or to apply, contact us today

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