Technical Support Associate

3 days ago

Hyderabad, Telangana, India Computer Generated Solutions Full time ₹ 20,000 - ₹ 25,000 per year

Greetings from CGS

We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).

Job Details:

  • Position: Associate Technical Support Engineer
  • Process: International Voice Process
  • Experience: Freshers to 4 years (All are welcome to apply)
  • Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)

Work Schedule:

  • Training Period: 6 days/week
  • Post-Training: 5 days/week (Saturday-Sunday off)
  • Work Location: Hi-Tech City, Hyderabad (Work from Office)
  • Education: Undergraduates are also eligible

Requirements:

  • Excellent communication skills (Fluency in English).
  • Basic knowledge of computer hardware and troubleshooting.
  • Strong customer focus and problem-solving ability.
  • Immediate joiners only.
  • No leaves allowed during training.

Key Skills:

  • OS troubleshooting (Windows XP, 8, 10)
  • Hardware and network troubleshooting
  • Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
  • Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
  • SLA management and ticketing

Interview Process (6 Rounds):

1. Initial Screening

2. Harver Assessment

3. Technical Round

4. Ops Round

5. Versant Round

6. HR Discussion

Job Role Highlights:

  • Assist North American customers with hardware, software, and networking issues via voice support.
  • Troubleshoot technical issues using provided tools and escalate as needed.
  • Ensure customer satisfaction by responding promptly and resolving issues effectively.
  • Adhere to SLAs and maintain KPIs.

Perks:

  • Night shift cab facility.
  • Comprehensive training (1 month, day shift).
  • Opportunity to grow in a global support environment.
  • Additional Benefits: 60,000 per annum as variable pay.

Salary Details:

  • Freshers: 16,000-20,000 (In-hand)
  • Experienced: 21,000-25,000 (In-hand, based on experience and English fluency)

Dont miss this opportunity to work in a thriving environment Share your profiles and join us in creating an impactful experience for our customers.

For further details or to apply, contact us today

  • Technical Support Associate

    7 days ago

    Hyderabad, Telangana, India Colosseum Tech Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    About Us:Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills...

  • Technical Customer Support Associate

    1 day ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate JoinerWe are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...

  • Associate Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Foundation AI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTIONDesignation: Associate Technical Support EngineerAbout US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at  Job Overview:We are...

  • Associate Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Foundation AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION Designation: Associate Technical Support Engineer About US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at Job Overview:We are...

  • Technical Customer Support Associate

    1 week ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support AssociateLocation: HyderabadShift: Evening Shift/ Night ShiftExperience: 0–2 YearsWe are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external...

  • Technical Associate – IT support

    5 days ago

    Hyderabad, Telangana, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ready to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Technical Associate – It Support

    3 weeks ago

    Hyderabad, Telangana, India GENPACT Full time

    Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow...

  • Technical Support Specialist

    3 days ago

    Hyderabad, Telangana, India Right Move Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Greetings for the Day…We are looking for a Technical Support - L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good CommunicationExp: - 2 + YearsLocation: Hyderabad / Coimbatore (WFO)Shifts : -...

  • Associate Technical Support Analyst

    2 weeks ago

    Hyderabad, Telangana, India Perceptive Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:The Associate Technical Support Analyst role is to provide excellent customer service whilst resolving technical incidents of requests raised by end users who are using the business systems.Key Accountabilities:Problem ManagementInvestigates problems in systems, processes and servicesAssists with the implementation of agreed remedies and...

  • Technical Support Specialist

    1 day ago

    Hyderabad, Telangana, India RIGHT MOVE STAFFING SOLUTIONS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description : We are looking for a Technical Support L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication. Location : Hyderabad / Coimbatore (WFO). Job Description : - Deliver...