
Technical Support Specialist
3 days ago
Greetings for the Day…
We are looking for a Technical Support - L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication
Exp: - 2 + Years
Location: Hyderabad / Coimbatore (WFO)
Shifts : - Rotational (24 * 7 )
Job Description:
● Deliver timely and effective technical support to premium clientele via multiple communication channels. Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases.
● Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing/delivery, and email encryption
Required
● Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and triggers.
● Preferable - Relevant technical certifications (e.g., Comp Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified – Associate Cloud Engineer).
● Working experience with Web Protocols - HTTPS, DNS, SSL/TLS, and networking standards (Level - Intermediate Skills)
● Working experience with APIs and SQL - Query Language (Level - Intermediate Skills)
● Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments (Level - Intermediate Skills)
● Working experience with reading and understanding log traces for troubleshooting (Level - Advanced)
● Working experience with email routing and delivery mechanisms
● Demonstrated problem-solving skills with a strong focus on issue resolution
● Excellent critical thinking and troubleshooting abilities
We are looking out for candidates who can join us within 30 days .
Thanks and Regards ,
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