Epic MyChart Support Specialist

19 hours ago

Hyderabad, Telangana, India InterScripts, Inc. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We're Hiring: Epic MyChart Support Specialist | Hyderabad (On-site)

Are you passionate about healthcare technology and helping patients access care seamlessly?

We're looking for an
Epic MyChart Support Specialist
to join our growing team at
Interscripts Software Pvt. Ltd.

Position:
Epic MyChart Support Specialist

Location:
Hyderabad, India

Experience:
Minimum 1 year of relevant experience

Availability:
Immediate joiner (within 4–5 days)

Role Overview:

As a MyChart Support Specialist, you will be the first point of contact for patients and clinical staff using the Epic MyChart portal. You'll provide high-quality technical and functional support, ensuring a smooth, secure, and positive user experience.

Key Responsibilities:

  • Provide first-level support for MyChart-related issues (login, access, functionality, etc.)
  • Respond to patient and staff inquiries via phone, email, and ticketing systems
  • Troubleshoot and resolve technical issues with empathy and accuracy
  • Maintain comprehensive records of support interactions and resolutions
  • Collaborate with clinical and IT teams to enhance user satisfaction
  • Develop and update user documentation and FAQs

Required Qualifications:

  • Minimum 1 year of experience in
    technical support, US healthcare, or customer service
  • Excellent verbal and written communication skills
  • Familiarity with ticketing/documentation tools
  • Basic understanding of EHR systems (Epic experience preferred)
  • Strong analytical and troubleshooting abilities
  • Bachelor's or Associate degree preferred

Preferred Qualifications:

  • Prior experience supporting
    Epic MyChart
  • Knowledge of US healthcare workflows and HIPAA compliance
  • Strong multitasking, time management, and customer service skills

Core Competencies:

  • Excellent communication & interpersonal skills
  • Technical aptitude and problem-solving mindset
  • Attention to detail
  • Commitment to delivering superior customer experiences

Interested?

We'd love to hear from you Please send your updated resume to: | | |

  • Sr. Associate

    2 weeks ago

    Hyderabad, Telangana, India Hanr Support Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Join Our Growing RCM TeamWe are seeking experienced professionals to be part of our dynamic US Healthcare Revenue Cycle Management (RCM) operations. Multiple roles available across:Accounts Receivable (AR) ExecutivePrior Authorization ExecutiveEligibility & Benefits Verification SpecialistAbout the RolesAs part of our RCM team, you will play a vital role in...

  • IT Support Specialist

    23 hours ago

    Hyderabad, Telangana, India QL Therapeutics Full time

    Company DescriptionAt QL Therapeutics, we are driven by a mission to bridge the healthcare gap in emerging markets with high-quality and innovative pharmaceutical and nutraceutical solutions. Founded by seasoned pharma leaders with decades of experience in manufacturing, supply chain, commercial, and global business operations, we focus on branded generics,...

  • Product Support Specialist

    1 week ago

    Hyderabad, Telangana, India Launchio Consulting Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job Description – Product Support SpecialistPosition:Product Support SpecialistLocation:Hyderabad, IndiaSalary:₹5,00,000 – ₹7,00,000 per annum (based on experience)Joining Requirement:Immediate Joiners OnlyAbout the RoleWe are looking for a skilled and motivatedProduct Support Specialistto join our team in Hyderabad. The ideal candidate will have...

  • Account Health Support Specialist

    1 day ago

    Hyderabad, Telangana, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...

  • Account Health Support Specialist

    1 day ago

    Hyderabad, Telangana, India Amazon Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    DescriptionOverview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account...

  • Account Health Support Specialist

    1 day ago

    Hyderabad, Telangana, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...

  • Account Health Support Specialist

    20 hours ago

    Hyderabad, Telangana, India Amazon Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DESCRIPTIONOverview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account...

  • Technical Support Specialist

    5 days ago

    Hyderabad, Telangana, India Resolute Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Shift: Indian/UKLocation: Nizampet, Hyderabad (Work from Office only)Joining: ASAPQualification: MBA, Marketing.Experience Required: Fresher/ Upto 1 year experience only.About ResoluteResolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology...

  • Specialist IS Bus Sys Analyst

    19 hours ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Specialist IS Bus System Analyst Tech Product Owner*What you will do* We are seeking a Specialist Business Analyst to join our team to harness the power of data leveraging digital technologies to serve the need of Manufacturing and Clinical Supply Chain. As part of this role, you both engage with the business users and partners to elicit requirements and...

  • Customer Support Specialist

    5 days ago

    Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Customer Support Specialist with German ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017,...