Technical Support Specialist

5 hours ago

Hyderabad, Telangana, India Resolute Full time ₹ 3,00,000 - ₹ 6,00,000 per year


Shift
: Indian/UK


Location
: Nizampet, Hyderabad (Work from Office only)


Joining
: ASAP


Qualification
: MBA, Marketing.


Experience Required
: Fresher/ Upto 1 year experience only.

About Resolute

Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we're seeking a
Tech Support & Customer Success Specialist
to serve our international client base across the U.S., Europe, and Asia.

Role Overview

As a Tech Support & Customer Success Specialist, you will be the
first point of contact
for customers using our SaaS tools. You'll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients.

This role requires
excellent English fluency and communication skills
, with the ability to simplify technical concepts for non-technical users.

Key Responsibilities

  • Manage client queries via
    support tickets, email, chat, and calls
    .
  • Conduct
    product demonstrations
    and onboarding sessions for new users.
  • Troubleshoot technical issues, escalating to the product team when required.
  • Maintain documentation of FAQs and build internal support playbooks.
  • Collaborate with deliverability and product teams to ensure smooth resolution.
  • Represent Resolute with
    professional communication and customer empathy
    .

Required Skills

  • Excellent
    spoken and written English
    .
  • Strong communication, presentation, and customer service skills.
  • Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided.
  • Ability to manage multiple client interactions with professionalism.
  • Good to have but not mandatory: Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.).

Why Join Us

  • Tackle
    real-world email deliverability and SaaS challenges
    that directly impact global marketing performance.
  • Collaborate with
    international clients, agencies, and high-volume senders
    across the U.S., Europe, and Asia.
  • Build expertise in a
    niche, high-demand industry
    with strong long-term career opportunities.
  • Grow in a
    continuous learning environment
    , with scope to advance into leadership, customer success, or product specialist roles.
  • Contribute to a
    fast-growing SaaS initiative
    backed by a well-established email marketing consultancy.

If you're looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, we'd love to hear from you

  • Technical Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 45 - ₹ 55

    Job DescriptionWe are seeking a highly skilled professional to fill the role of Technical Support Specialist. This individual will be responsible for providing exceptional customer support and technical expertise to key clients.

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeetechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    Technical Support SpecialistWe are seeking experienced technical support specialists to join our team. The successful candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.Key Responsibilities:Provide technical support to customers, resolving complex issues and ensuring customer...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job Title: Technical Support SpecialistAre you passionate about delivering exceptional IT support to users across the globe? As a Technical Support Specialist, you will play a pivotal role in ensuring seamless user experience through end-to-end technical assistance.About the RoleThis is an exciting opportunity to join our team and take ownership of resolving...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistAs a seasoned technical expert, you will be responsible for providing high-quality techno-functional support and Linux operating knowledge.Main Responsibilities:Minimum 5 years of work experience in software analysis and testing with excellent problem-solving skills.Qualifications: B.E./B.Tech/MCA from a reputable...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India SKS Enterprises Full time

    Position Name : Technical Support SpecialistLocation : HyderabadExperience Range : 5 - 6 yearsJob Description :Responsibilities :- Provide timely and accurate technical support to customers via phone, email, chat, and other communication channels.- Diagnose and resolve customer technical issues, escalating complex problems to senior support or development...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Technical Support SpecialistKey Responsibilities:- Regularly monitor infrastructure vital server parameters to ensure optimal performance.- Promptly report any performance issues beyond thresholds to the appropriate teams.- Monitor and verify successful completion of scheduled tasks.- Rerun failed tasks and communicate technical errors to Level...

  • French Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeFrench Full time ₹ 40,000 - ₹ 80,000

    Job Title: French Technical Support SpecialistWe are seeking an experienced French-speaking technical support specialist to join our team. As a key member of our service desk, you will provide high-quality technical support to our users in French, troubleshooting issues and ensuring customer satisfaction.Key Responsibilities:">Offer first and second-level IT...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeApplication Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistThis role is crucial to our operational efficiency, ensuring seamless support for our bespoke applications across key areas.To excel in this position, you must be able to think critically, manage competing priorities, and remain composed under pressure.Main Responsibilities:Resolving incidents and service requests...

  • Technical Product Support Specialist

    2 days ago

    Hyderabad, Telangana, India ADP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As a Technical Support Specialist at Lyric by ADP, your role will involve identifying, diagnosing, and resolving customer issues in collaboration with Customer Success, Product, and Engineering teams. Your passion for solving challenging problems and learning new technology will be key in this role. You will have the exciting opportunity to work in a...

  • Technical Support Expert

    2 weeks ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,30,00,000

    Job Title: Technical Support ExpertWe are seeking a highly skilled and experienced technical support specialist to join our 24/7 platform support team.About the RoleThis is an exciting opportunity to play a pivotal part in delivering exceptional customer experiences while troubleshooting complex technical issues.Key Responsibilities:Provide technical support...