Technical Support Specialist

2 days ago

Hyderabad, Telangana, India Resolute Full time ₹ 3,00,000 - ₹ 6,00,000 per year


Shift
: Indian/UK


Location
: Nizampet, Hyderabad (Work from Office only)


Joining
: ASAP


Qualification
: MBA, Marketing.


Experience Required
: Fresher/ Upto 1 year experience only.

About Resolute

Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we're seeking a
Tech Support & Customer Success Specialist
to serve our international client base across the U.S., Europe, and Asia.

Role Overview

As a Tech Support & Customer Success Specialist, you will be the
first point of contact
for customers using our SaaS tools. You'll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients.

This role requires
excellent English fluency and communication skills
, with the ability to simplify technical concepts for non-technical users.

Key Responsibilities

  • Manage client queries via
    support tickets, email, chat, and calls
    .
  • Conduct
    product demonstrations
    and onboarding sessions for new users.
  • Troubleshoot technical issues, escalating to the product team when required.
  • Maintain documentation of FAQs and build internal support playbooks.
  • Collaborate with deliverability and product teams to ensure smooth resolution.
  • Represent Resolute with
    professional communication and customer empathy
    .

Required Skills

  • Excellent
    spoken and written English
    .
  • Strong communication, presentation, and customer service skills.
  • Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided.
  • Ability to manage multiple client interactions with professionalism.
  • Good to have but not mandatory: Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.).

Why Join Us

  • Tackle
    real-world email deliverability and SaaS challenges
    that directly impact global marketing performance.
  • Collaborate with
    international clients, agencies, and high-volume senders
    across the U.S., Europe, and Asia.
  • Build expertise in a
    niche, high-demand industry
    with strong long-term career opportunities.
  • Grow in a
    continuous learning environment
    , with scope to advance into leadership, customer success, or product specialist roles.
  • Contribute to a
    fast-growing SaaS initiative
    backed by a well-established email marketing consultancy.

If you're looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, we'd love to hear from you

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